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I requested a deposit for 500,0000 krw on 1xbet.

But I accidentally transferred 1000,0000 krw, which is twice that amount, by mistake.

My account got credited with 500,0000 krw but I didn't get the other half as credit nor got it refunded to my account.

I contacted customer support and provided the OFFICIAL BANK TRANSACTION RECORD pdf from the bank, but they keep saying there's 'not enough data' to validate my issue.

They're plain robbing me.

Please help. This is a crime. I'm desperate.

I'm attaching the responses from the customer support and the proof of my transaction, which is the OFFICIAL BANK RECORD from the bank website.

Dear qaps,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you deposited 1000,0000 krw at once, or if you made two separate deposits of 500,0000 krw?

Have you contacted your payment provider regarding the lost deposit?

Could you kindly forward me the proof of deposit with all the necessary data clearly visible? My email address is veronika.l@casino.guru.

Could you please specify the exact date you made the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear qaps,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.