Kære Olamide97,
Mange tak for din klage. Jeg er ked af at høre om dit problem.
Forstå venligst, at KYC er en meget vigtig og essentiel proces, hvor casinoet sørger for, at pengene sendes til den retmæssige ejer. Da de ikke har den luksus at være i stand til fysisk at se alle spillerne og kontrollere deres identifikation og dokumenter, er dette den eneste måde, hvorpå spillesteder er i stand til at gennemføre verifikationsprocedurerne. Ingen af de seriøse og licenserede casinoer tager KYC let, og det kan tage et par arbejdsdage at gennemføre denne grundige proces.
- Forstår jeg rigtigt, at du blev bedt om at sende papirkopier af dine dokumenter til Mexico i stedet for at uploade dine dokumenter til verifikation?
- Kan du sende relevant kommunikation til petronela.k@casino.guru ?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dit problem så hurtigt som muligt. Ser frem til at høre fra dig.
Med venlig hilsen,
Dear Olamide97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Do I understand correctly that you were asked to send hard copies of your documents to Mexico instead of uploading your documents for verification?
- Could you please forward any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
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