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Good morning, hopefully you can help me.

Whenever I try to withdraw my money I get the error "Denied by operator. (Payment processing error))" It does not seem to me that it is a problem with my payment methods (physical and virtual VISA card) since nowhere else do I have problems ( nor in other betting houses).

I am beginning to despair since it is more than a week that they have my money withheld and they have already rejected more than 5 withdrawals.

Help!

Buen día, ojalá puedan ayudarme.

Siempre que intento retirar mi dinero me sale el error "Denied by operator. (Payment processing error))" No me parece que sea un problema con mis métodos de pago (tarjeta VISA física y virtual) ya que en ningún otro sitio tengo problemas (ni en otras casas de apuestas).

Me estoy empezando a desesperar ya que es más de una semana que tienen mi dinero retenido y me han rechazado ya más de 5 retiros.

¡Ayuda!

Dear Lyz7x26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and advise whether you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, Kristina.

Answering your first question, no, 1XBET does not have that kind of KYC verification that I know of. And I have not had a successful retirement either, it is my first attempt with them and I already run into all these problems.

Of course I have contacted them, but their answers are always the same, default messages that say to try to use alternative withdrawal methods (for which you have to put more money through that alternative method to activate it). But I am not going to put in more money and they refuse to activate the method like that. Help please 🙁

Buen día, Kristina.

Respondiendo a tu primera pregunta, no, 1XBET no cuenta con ese tipo de verificación KYC, que yo sepa. Y tampoco he tenido un retiro exitoso, es mi primer intento con ellos y ya me encuentro con todos estos problemas.

Claro que me he puesto en contacto con ellos, pero sus respuestas son las mismas siempre, mensajes predeterminados que dicen que intente usar métodos alternativos de retiro (para los cuales hay que meter más dinero a través de ese método alternativo para poder activarlo). Pero yo no pienso meter más dinero y ellos se niegan a activarme el método así. Ayuda, por favor 🙁

Thank you very much Lyz7x26 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much, Kristina!

I am waiting for the support.

¡Muchas gracias, Kristina!

Quedo a la espera del soporte.

Hello Lyz7x26,

I looked at your complaint and will do my best to help you. I would like to invite 1xBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s account?

Good morning, Viliam.

Is it necessary to give any information about my account? To make it easier for you to review it and see the problem.

Buen día, Viliam.

¿Es necesario dar alguna información sobre mi cuenta? Para que se les facilite revisarla y ver el problema.

Dear Lyz7x26,

it's not necessary now. At this point, we have to wait for Casino's statement.

We would like to ask the 1xBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from Casino:

"Dear Lyz7x26,

Thank you for your feedback!

To understand all situation, please describe your issue in more details with providing the exact time, date and the sum of your withdrawal request

We will check all the information and will be in contact with you shortly upon we have new details about your issue 

We are looking forward to your reply!"

Dear Lyz7x26,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.