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Hello, I made a deposit using Astropay, and when I wanted to withdraw, that option was disabled. Therefore, it's not possible to make a withdrawal. According to support, they would enable the withdrawal if I deposited a minimum amount using another method, but it still won't let me withdraw.

Hola, he hecho un deposito por medio de Astropay y al querer retirar está deshabilitada esa opción, por ende no es posible retirar.Según soporte con me habilitarían el retiro si depositaba un minimo con otro medio y tampoco me deja retirar.

Hello lucashechos238,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? What are the available withdrawal options for you in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. It has already been verified since 2023.

With real money. There are several wallets that I don't know their use. Yesterday I made a complaint again but I got the same response. And it's not just this time. It's already happened several times. Having the money and not being able to withdraw, I continued playing and when I lost everything, the astropay option was enabled

Hola. Ya esta verificada desde el 2023.

Con dinero real. Hay varias billeteras que desconozco su uso. Ayer volví a hacer una queja pero tuve la misma respuesta. Y no es solo esta vez. Ya pasó varias veces. Tener el dinero y al no poder retirar seguía jugando y cuando perdía todo ahí se habilitaba la opción de astropay

Hello lucashechos238,

As the balance is now lost, we must consider the case as no longer relevant.

Is there anything else we could assist you with?

Dear lucashechos238,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.