I henhold til vores evalueringsmetode har vi beregnet casinoets sikkerhedsindeks på baggrund af mere end 20 faktorer, inklusive økonomi, fairness i T&C og spillerklager. Jo højere sikkerhedsindeks, jo større sandsynlighed har du for at kunne få udbetalt dine gevinster uden problemer.
The player from Poland, who regularly deposited and withdrew in LTC cryptocurrency, experienced a website error that prevented him from withdrawing 2 LTC. Despite trying different browsers and devices, the issue persisted. The casino's payment department's response was delayed and unhelpful. The player had not used any bonuses and stated it was a real money deposit and winnings. After some time, the player managed to order the payment and withdraw without any error. The player confirmed that the issue had been successfully resolved and the cashout was received as usual. Consequently, we closed the complaint as 'resolved'.
Spilleren fra Polen, som regelmæssigt indsatte og hævede i LTC-kryptovaluta, oplevede en hjemmesidefejl, der forhindrede ham i at hæve 2 LTC. Trods forsøg på forskellige browsere og enheder, fortsatte problemet. Kasinoets betalingsafdelings svar var forsinket og ubehjælpsomt. Spilleren havde ikke brugt nogen bonusser og oplyste, at det var en indbetaling med rigtige penge og gevinster. Efter nogen tid lykkedes det spilleren at bestille betalingen og hæve uden fejl. Spilleren bekræftede, at problemet var blevet løst, og udbetalingen blev modtaget som normalt. Derfor lukkede vi klagen som 'løst'.
Hej, jeg har aldrig haft problemer med dette casino, jeg har mange indskud og et par udbetalinger i min historie. Jeg har altid betalt i LTC cryptocurrency. I øjeblikket har jeg 2 LTC på min konto, men jeg kan ikke trække dem tilbage på grund af en fejl på hjemmesiden (jeg tilføjer et skærmbillede), kasinoet har ikke gjort noget for at rette denne fejl i fem dage, det tager meget lang tid at svare på e-mails. De skrev til mig for at prøve at bestille fra forskellige webbrowsere, fra en stationær computer, fra Windows. Jeg har prøvet alle muligheder, og jeg kan stadig ikke foretage en udbetaling. sagen skulle håndteres af betalingsafdelingen og efter noget tid sendte de mig et skærmbillede om at betalingen var bestilt, problemet var at de sendte mig transaktionen fra 8. september, som jeg allerede havde modtaget for lang tid siden, og de 2 LTC på kontoen kan stadig ikke hæves.
Hello, I have never had any problems with this casino, I have a lot of deposits and a few withdrawals in my history. I have always paid in LTC cryptocurrency. Currently, I have 2 LTC in my account but I cannot withdraw them due to an error on the website (I will add a screenshot), the casino has not done anything to fix this error for five days, they take a very long time to respond to e-mails. They wrote to me to try to order from different web browsers, from a desktop computer, from Windows. I've tried every option and I still can't make a withdrawal. the matter was supposed to be handled by the payment department and after some time they sent me a screenshot that the payment had been ordered, the problem was that they sent me the transaction from September 8, which I had already received a long time ago, and the 2 LTC on the account still cannot be withdrawn.
Mange tak for din klage. Jeg er ked af at høre om dit problem med tilbagetrækningen.
Forstå venligst, at variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer som Licensmyndigheden, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse. Hvis en betalingsmetode var tilgængelig for indbetalinger, betyder det ikke nødvendigvis, at den også vil blive tilbudt til udbetalinger, den kan også afbrydes til enhver tid. Desværre er kasinoer nogle gange magtesløse og begrænsede til at tilbyde betalingsmetoder til deres kunder.
Vil du venligst oplyse, hvis du er blevet informeret om en alternativ metode til at hæve dine gevinster?
Blev din konto verificeret med succes tidligere?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen,
Petronela
Dear Chris24,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Jeg har stadig ikke modtaget noget svar på mit betalingsproblem, bortset fra at sagen er blevet videresendt til den relevante afdeling. Jeg sendte dem endda en video og optagelse af tilbagetrækningsforsøget og bad dem om manuelt at bestille tilbagetrækningen til min LTC-adresse. Hvad angår alternative udbetalingsmetoder, er de ikke en mulighed, fordi hele kontosaldoen er i LTC-kryptovalutaen, og det er ikke muligt at veksle penge til en anden valuta eller FIAT.
Jeg har fem udbetalinger i min kontohistorik, verifikation var aldrig nødvendig, og nu har jeg ikke modtaget nogen information, der ville være nødvendig nu. fejlen der dukker op når du forsøger at hæve har intet at gøre med verifikation, det er en fejl på casinoets side relateret til deres system. begge felter, dvs. ltc-nummeret og tegnebogens adresse, er udfyldt korrekt.
Jeg har ikke brugt nogen bonusser, det var indskud med rigtige penge og gevinster med rigtige penge.
I still have not received any response to my payment problem except that the matter has been forwarded to the appropriate department. I even sent them a video and recording of the withdrawal attempt and asked them to manually order the withdrawal to my LTC address. As for alternative withdrawal methods, they are not an option because the entire account balance is in the LTC cryptocurrency and it is not possible to exchange funds for another currency or FIAT.
I have five withdrawals in my account history, verification was never needed, and now I have not received any information that would be necessary now. the error that appears when trying to withdraw has nothing to do with verification, it is an error on the casino's side related to their system. both fields, i.e. the ltc number and the wallet address, are filled in correctly.
I have not used any bonuses, it was real money deposit and real money winnings.
Tak, Chris24, for dit svar. Forstår jeg rigtigt, at dit problem er blevet løst i mellemtiden? Har jeg din tilladelse til at lukke denne klage som løst, eller er der andet, vi kan forsøge at hjælpe dig med? Ser frem til at høre fra dig.
Thank you, Chris24, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Da problemet er blevet løst, lukker vi nu klagen som 'løst' i vores system. Mange tak, Chris24, for dit samarbejde og bekræftelse, og tøv ikke med at kontakte vores klageløsningscenter, hvis du støder på problemer med dette eller ethvert andet casino i fremtiden. Vi er her for at hjælpe.
Med venlig hilsen,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Chris24, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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