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Hi, I have just completed the Kyc procedure required by the 22bet italia casino, but as soon as they gave me the ok on being able to withdraw my funds, I tried 3/4 times both with my card and with ecopayz, despite having given the proofs of my account, you can help me

Ciao,ho appena completato la procedura di Kyc richiesta dal casino 22bet italia ,ma appena mi hanno dato l ok sul poter prelevare i miei fondi ,ho provato 3 / 4 volte sia con la mia carta che con ecopayz, nonostante abbia dato le prove del mio conto ,potete aiutarmi

Dear Amerigo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

If there’s any relevant communication, please forward to petronela.k@casino.guru? Additionally, could you please advise if this is the correct link for the website https://m.22bet.com/ as the complaint has been filed under a different one https://online.betitaly.it/.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Amerigo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.