Jeg har endnu en gang gennemgået skærmbillederne af de e-mails, du har angivet. I disse e-mails nævnte du ikke, at du ville have din konto lukket for altid. I stedet anmodede du om, at den blev lukket i 1 år. Derudover var der ingen omtale af ludomani eller behovet for permanent selvudelukkelse.
Med hensyn til verifikationskravet skal du være opmærksom på, at vi ikke håndterer problemer relateret til kontoidentifikation efter et vist antal indbetalinger. Disse spørgsmål falder ind under den licensudstedende myndigheds jurisdiktion. Du vil måske kontakte dem direkte angående verifikationsprocedurerne for din konto.
Med hensyn til salgsfremmende e-mails bliver de ofte sendt ud i løs vægt, og du burde have kunnet afmelde dem. Alternativt er markering af dem som spam en anden mulighed, du kunne have valgt, efter din konto blev lukket.
Baseret på de beviser, du har fremlagt, er vi desværre ikke i stand til at hjælpe med at sikre en refusion for dine indskud, da det ikke beviser, at din konto skulle have været permanent lukket på grund af ludomani.
Men hvis du gerne vil have hjælp til at lukke din konto nu, så lad mig det vide, så hjælper vi gerne med det, da det er den eneste handling, vi kan foretage os på nuværende tidspunkt.
I have once again reviewed the screenshots of the emails you provided. In those emails, you did not mention that you wanted your account closed forever. Instead, you requested it be closed for 1 year. Additionally, there was no mention of gambling addiction or the need for permanent self-exclusion.
In terms of the verification requirement, please note that we do not handle issues related to account identification after a certain amount of deposits. These issues fall under the jurisdiction of the licensing authority. You might want to contact them directly regarding the verification procedures for your account.
Regarding the promotional emails, they are often sent out in bulk, and you should have been able to unsubscribe from them. Alternatively, marking them as spam is another option you could have taken after your account was closed.
Unfortunately, based on the evidence you have provided, we are unable to assist in securing a refund for your deposits, as it does not prove that your account should have been permanently closed for gambling addiction.
However, if you would like assistance with closing your account now, please let me know, and we will be happy to help with that, as it is the only action we can take at this point.
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