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I deposited 1200 Euros via "immediate" payment 6 days ago, however the money is not appearing in my balance. The money cannot be located. I have submitted all the screenshots and evidence to the support multiple times and keep receiving the response that my request is being processed by the specialists. I was also told that future inquiries will be ignored...this is the biggest scam place ever

Habe 1200 Euro über „sofort" vor 6 Tagen eingezahlt, Geld erscheint allerdings nicht auf meinem Guthaben. Das Geld ist nicht auffindbar. Habe dem Support mehrmals alle Screenshots und Nachweise zukommen lassen und bekomme jedes Mal die Antwort dass die Anfrage in Bearbeitung bei den Spezialisten liegen würde. Außerdem wurde mir gesagt dass weitere Anfragen in Zukunft ignoriert werden…größter Abzockerladen

Dear lukasmetzdorf1999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, the payment service provider tells me that the payment is completed and everything worked

Hallo, der zahlungsdienstleister sagt zu mir, dass die Zahlung abgeschlossen ist und alles funktioniert hat

Dear lukasmetzdorf1999,

In such cases, you have to provide a payment confirmation with a tracking number to the casino to prove that the money has really been deposited and the casino can then track the payment. In most cases, such issues might take up to 3-4 weeks to be fixed.

Please do as advised and let the casino process the request. Let us know in case of any update.

Everything was sorted out and the money was credited.

Es hat sich alles geklärt und das Geld wurde gutgeschrieben.

Dear lukasmetzdorf1999,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru