Nægter at udbetale 28k$
Hej, jeg har brug for hjælp.
Jeg har gået frem og tilbage med 30bet siden den 10. juli – det er nu ved at være den 10. august.
En måned med kontinuerlig KYC-forsinkende taktik for at undgå betaling.
Jeg lavede 3 kryptoindskud på deres hjemmeside.
De bad mig om de normale ting i begyndelsen; mit ID og bevis for adresse.
Jeg uploadede dokumenterne på deres hjemmeside, jeg sendte det til dem i deres kundechat, og jeg sendte dem dokumenterne via e-mail.
Selv efter dette måtte de bede mig om dokumenterne tre gange mere. De har ingen kontrol.
Efter at jeg talte med VIP-managere flere gange, sørgede de for, at dokumenterne kom igennem, og at alt var i orden.
De bad mig så om at tage en selfie med mit ID, som jeg sendte ind.
De afviste betaling.
Derefter ville de have mig til at bevise kryptoindskud.
Jeg sendte dem skærmbilleder af ALLE tre af de kryptoindskud, jeg foretog, med transaktions-id, dato og beløb. Alle oplysninger om alle indbetalinger var der.
Det accepterede de ikke.
De ønskede et "BANK-udtog", der viser alle indbetalingerne.
En *bank* kontoudtog, der viser kryptoindskud.
En type dokument, der ikke eksisterer.
Da det blev forklaret for dem, og de forstod det, afviste de betaling igen.
Så bad de mig om at bevise min kilde til midler.
Jeg sendte dem mine årlige skatteopgørelser og gevinster fra et andet casino.
Afvist betaling igen.
På dette tidspunkt har jeg bevist min identitet, mit bevis på adresse, mine kryptoindskud og pengekilder.
Nu fortæller de mig: "Fuld kontoudtog fra juni-juli 2024, der viser indbetalingerne til vores platform."
En kontoudtog for at bevise kryptoindskud igen. Jeg har allerede sendt dem dokumenter, der beviser indbetalingerne, dokumenter, som de har accepteret. Efter at de havde accepteret dokumenterne bad de om andre dokumenter, og nu går de tilbage og beder om de samme ting på en anden måde.
Jeg kunne ikke skrive alt, hvad jeg har skullet igennem, da jeg ville være her hele dagen. Det er måske 15-20% af alt.
De beder mig om et dokument. Hvis det dokument ikke skulle være muligt at få, må jeg bruge tid på at forklare dem det. Så beder de mig om noget andet. De bliver ved med at gøre dette og stopper ikke. Jeg har sendt dem så mange dokumenter og talt med dem mellem 60-80 gange i det mindste på tværs af mail/chat. Jeg har brug for hjælp nu. De truer med at lukke min konto og konfiskere penge. Jeg har fremlagt alle de dokumenter, de har bedt om, og stadig nægter de at betale mig mine penge.
Refusing to pay out 28k$
Hello, I need help.
I have been going back and forth with 30bet since the 10th of July - it is now about to be the 10th of August.
A month of continuous KYC delaying tactics to avoid payment.
I made 3 crypto deposits on their website.
They asked me for the normal stuff in the beginning; my ID and proof of address.
I uploaded the documents on their website, I sent it to them in their customer chat and I emailed them the documents.
Even after this they had to ask me for the documents three more times. They have no control.
After I spoke with VIP managers multiple times they made sure the documents got through and everything was fine.
They then asked me to take a selfie with my ID which I sent in.
They declined payment.
After that they wanted me to prove the crypto deposits.
I sent them screenshots of ALL three of the crypto deposits I made, with the transaction ID, date and amount. All the info on all the deposits was there.
They didn't accept that.
They wanted a "BANK statement" showing all the deposits.
A *bank* statement showing crypto deposits.
A type of document that doesn't exist.
Once that was explained to them and they understood that, they declined payment again.
Then they asked me to prove my source of funds.
I sent them my annual tax statements and winnings from another casino.
Declined payment again.
At this point I have proven my identity, my proof of address, my crypto deposits and sources of funds.
Now they tell me: "Full bank statement from June-July 2024 showing the deposits made to our platform."
A bank statement to prove crypto deposits, again. I have already sent them documents proving the deposits, documents which they accepted. After they accepted the documents they asked for other documents, and now they go back asking for the same stuff in a different way.
I could not write everything I have had to go through as I would be here all day. This is maybe 15-20% of everything.
They ask me for a document. If that document shouldn't be possible to get, I have to spend time explaining that to them. Then they ask me for something else. They keep doing this and are not stopping. I have sent them so many documents and talked with them between 60-80 times at least across mail/chat. I need help now. They are threatening to close my account and confiscate funds. I have provided all the documents that they have asked for and still they refuse to pay me my money.
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