Det er sindssygt, og jeg ved ikke engang, hvad jeg skal gøre. For omkring en måned siden registrerede jeg en 500casino-konto ved at bruge et henvisningslink fra en fyr, som jeg mødte i en telegramgruppe. Jeg havde et par meget succesrige investeringer i krypto og besluttede mig for at spille sjovt, den fyr anbefalede 500casino, og jeg registrerede en konto der. Jeg havde lavet KYC umiddelbart efter registrering, fordi jeg vidste, at jeg var ved at spille med store mængder penge, var sikker på, at jeg ville blive bedt om at gøre det alligevel, så jeg besluttede at få det af vejen. I hvert fald spillede jeg roulette i en uge eller deromkring, og så skiftede jeg til at spille blackjack private borde. Alt var fint, jeg tabte nogle, vandt nogle, havde ingen problemer med at indbetale eller hæve min krypto. Men for bare omkring 2 dage siden fangede jeg en rigtig god streak og gik fra at være nede med næsten en halv million til at være næsten break-even med 430k på min konto. Samme dag får jeg min konto låst og modtager en besked:
Hej med dig,
Du er forpligtet til at gennemføre yderligere KYC-bekræftelsestrin, følg venligst følgende link og udfør de krævede bekræftelsestrin:
https://in.sumsub.com/idensic/l/#/hu9YvztEDbGW4SjP
Lad os vide, når du er færdig.
VxzD
500 kasino.
Okay, jeg tænkte, de vil bare verificere mig en gang mere, så jeg gennemførte min KYC igen, og senest 10 minutter senere får jeg denne besked fra deres verifikationspartner: "Du er klar! Kære kunde, Din konto er blevet godkendt Tak for din tid!
Sumsub-teamet"
Fedt, nu vil min konto helt sikkert være normal igen, men nej, jeg får denne besked fra deres support "Tak!
Giv os venligst lidt tid til at undersøge sagen.
Beklager ulejligheden og mange tak for din tålmodighed!"
Med dette går jeg i seng, og næste morgen vågner jeg op til denne besked: "Hej,
Det er blevet fastslået, at du systemisk har misbrugt vores service gennem unfair gameplay.
Du har misbrugt de spil, du spillede, på en måde, som du har en uretfærdig fordel, og vi har også identificeret forbindelser til andre konti, der er direkte forbundet med dig, som også har misbrugt vores tjeneste systematisk.
Udnyttelse af spil og generelt alt andet, der giver en uretfærdig fordel, fører til kontosuspendering.
Som følge heraf er din konto såvel som alle de andre konti, der er knyttet til dig, som har misbrugt vores tjeneste systematisk, blevet permanent suspenderet.
Ethvert yderligere forsøg på at misbruge vores tjeneste vil føre til det samme nøjagtige resultat.
Med venlig hilsen"
Så nu er jeg fuldstændig forvirret, og det eneste, der giver mening fra alt dette, er, at de tror, at min konto er forbundet med andre konti, der misbrugte deres system (ved forbandet godt, at jeg ikke var det, og at de også er sur over, at de har låst min konto efter at jeg vandt de fleste af mine tab tilbage og ikke da jeg tabte hundredtusindvis). Den eneste forbindelse, jeg havde til en konto, blev henvist af den fyr, som jeg nævnte tidligere. Jeg kontaktede ham, og han sagde, at hans konto blev blokeret dagen før min og indrømmede også, at han faktisk misbrugte deres system og tjente omkring 40 tusind dollars på det. Nu er jeg sur på både ham og 500casino for at kneppe mig, så jeg prøver at kommunikere med 500casino og bruge solide argumenter, såsom det faktum, at jeg var nede for næsten en halv million for bare et par dage siden, hvordan fanden skulle jeg misbruge noget taber denne form for penge. Intet svar fra dem, ingen forklaring og intet bevis forudsat, at jeg misbrugte noget, bare det faktum, at jeg var så uheldig at blive henvist af et lortehoved, der var i gang med dem, og selvom jeg ikke havde noget med det at gøre, er de ligeglade. . De har taget hele min saldo, som var cirka 431 tusind dollars, hvoraf 299500 var i boks, og resten var i min spillesaldo. Deres støtte ignorerer mig fuldstændig og nægter at kommunikere på nogen måde.
This is insane and I don’t even know what to do. About a month ago I registered a 500casino account, using a referral link from a guy who I met in a telegram group. I had a few very successful investments in crypto and decided to have some fun gambling, that guy recommended 500casino and I registered an account there. I had done KYC immediately after registration because knowing that I was about to play with large amounts of money, I was sure I would be asked to do it anyway, so I decided to get it out of my way. Anyway, I was playing roulette for a week or so and then I switched to playing blackjack private tables. Everything was fine, I was losing some, winning some, had no troubles depositing or withdrawing my crypto. However, just about 2 days ago I caught a really good streak and went from being down almost half a million to being nearly break even, having 430k in my account. That same day I get my account locked and receive a message :
Hey there,
You are required to complete additional KYC verification steps, please follow the following link and complete the verification steps required:
https://in.sumsub.com/idensic/l/#/hu9YvztEDbGW4SjP
Let us know when you are done.
VxzD
500 Casino.
Okay I thought, they just want to verify me one more time so I completed my KYC once again and no later than 10 minutes I get this message from their verification partner : "You're all set!Dear customer,Your account has been approved. Thank you for your time!Best,
The Sumsub Team"
Cool, now surely my account will be back to normal but no, I get this message from their support "Thank you!
Kindly please allow us some time to investigate.
Sorry for the inconvenience and thank you very much for your patience!"
With this I go to sleep and the next morning I wake up to this message: "Hey there,
It has been determined that you have systemically abused our service through unfair gameplay.
You abused the games you were playing in a way which you have an unfair advantage, and we have also identified connections to other accounts directly associated with you that have also systemically abused our service.
Exploiting games and generally anything else that offers an unfair advantage leads to account suspension.
As a result, your account as well as all the other accounts associated to you that have systemically abused our service have been permanently suspended.
Any further attempt of abusing our service will lead to the same exact outcome.
Regards, "
So, now I am completely confused and the only thing that makes sense from all of this is that they think my acccount is connected to other accounts that were abusing their system(knowing damn well that I wasnt and also being pissed that they have locked my account after I won most of my losses back and not when I was losing hundreds of thousands). The only connection that I had to any account was being reffered by that guy that I mentioned earlier. I contacted him and he said that his account got blocked the day before mine and also admitted that he was indeed abusing their system and profiting about 40 thousand dollars from that. Now I am pissed on both him and 500casino for fucking me over, so I try to communicate with 500casino and using solid arguments such as the fact that I was down almost half a million just a few days ago, how the hell would I be abusing something losing this kind of money. No reply from them, no explanation and no proof provided that I was abusing something, just the fact that I was unlucky enough to get reffered by a shithead that was screwing them over and even though I had nothing to do with that they do not care. They have taken all my balance which was approximately 431 thousand dollars, 299500 of which were in vault and the rest was in my playing balance. Their support completely ignores me and refuses to communicate in any way.
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