Hej alle sammen
Endnu en omgang 5gringos bs.
Så jeg har for nylig deltaget i deres turneringer igen og formået at få nogle gevinster. Først 100 Euro til Oktoberfest Showdown (20.09 - 26.09) og derefter 1000 Euro til Blazing Clash (20.09 - 27.09). Disse præmier blev krediteret, men så 'holdede de op med at betale mig'.
Det er Ultimate Clash 2, jeg taler om i øjeblikket. Jeg kontaktede kundesupport, og de sagde, at jeg ANMODERET præmien for sent, og at der ikke er noget, de kan gøre nu. Dette er ren bs. Alle ved, at præmierne ikke behøver at blive anmodet om, de skal alle krediteres automatisk inden for 72 timer, når en turnering slutter i henhold til punkt 13 i vilkår og betingelser, som jeg citerer: 'Alle præmier vil blive krediteret til kundekonti inden for 72 timer efter kampagnens afslutning.'
Så efter at jeg har modtaget to turneringsgevinster automatisk, siger de, at det er min skyld, at jeg IKKE ANMODTE PRÆMIEN i tide. Det er tydeligt, at de lyver og vil sluge mine penge, men de slipper ikke af sted med det. Jeg er sikker på, at de også vil prøve noget lusket, når det kommer til at betale mine gevinster for Oktoberfest Showdown 2, som slutter inden for mindre end en dag.
En anden meget interessant kendsgerning er, at selvom jeg har ventet i næsten 30 minutter på kundesupports svar, lukkede de straks chatten, da de sagde, at det var min skyld, at jeg ikke bad om præmien. Dette er et bevis på, at de prøver at spøge mig nu.
Vedhæfter skærmbilleder af den tilsvarende turneringsliste, de generelle turneringsvilkår og -betingelser og af kundesupportchatten.
Hi All,
Another round of 5gringos bs.
So I've recently been participating on their tournaments again and managed to get some winnings. First, 100 Euros for the Oktoberfest Showdown (20.09 - 26.09) and then 1000 Euros for the Blazing Clash (20.09 - 27.09). These prizes were credited but then they 'stopped paying me'.
It's the Ultimate Clash 2 I'm currently talking about. I contacted customer support and they said I REQUESTED the prize too late and that there's nothing they can do now. This is pure bs. Everybody knows that the prizes don't need to be requested, they should all be credited automatically within 72 hours once a tournament ends as per point 13 of Terms & Conditions which I quote: 'All prizes will be credited to the customer accounts within 72 hours of the promotion end.'
So after I received two tournament winnings automatically, they say it's my fault that I DIDN'T REQUEST THE PRIZE IN TIME. It's clear that they are lying and want to swallow my money but they're not getting away with it. I'm sure they will try something sneaky as well once it comes to paying my winnings for the Oktoberfest Showdown 2 which will end within less than a day.
Other very interesting fact is that even though I've waited for almost 30 minutes for customer support's answer, they immediately closed the chat once they stated it was my fault that I didn't request the prize. This is proof that they're trying to ghost me now.
Attaching screenshots of the corresponding tournament leaderboard, the general tournament Terms & Conditions and of the customer support chat as well.
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