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Good evening, they used my prepaid card to top up the 888casino gaming account, it should be noted that I have no account at that casino. How can I get my money back? I hope you can help me.

Buonasera, hanno utilizzato la mia carta prepagata per ricaricare conto gioco 888casino , da premettere che io non ho nessun conto presso quel casinò. Come posso fare per farmi ridare indietro i miei soldi? Spero che mi possiate aiutare.

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise who and how deposited funds to 888 Casino account? How did you find out about it? Have you ever had an account in this casino?

Looking forward to hearing from you.

Best regards,

Petronela

I noticed it from the card statement, if you want I can give you the card number so the casino can check that the player has deposited with a card that is not his. I knew that to deposit you must be the same owner of the account and of the card. Yes, I signed up during the look down but now the account is closed. So I don't know how they managed to deposit with a card with a different holder.

Me ne sono accorto dall’estratto conto della carta , se vuole le posso dare il numero di carta così al casinò fallo la verifica che il giocatore ha depositato con una carta non sua . Io sapevo che per depositare occorre essere lo stesso titolare del conto è della carta . Si mi ero iscritto durante il look down ma adesso il conto è chiuso. Quindi non so come abbiano fatto a depositare con la una carta con l’intestatario diversa .

Have you contacted your bank? We always recommend contacting authorities straight away as we have limited resources.

Please understand that proving unauthorized transactions in this amount would be close to impossible as your payments should have been protected by the bank and notifications sent before any transaction is debited from your bank account.

If the investigation from the bank is not satisfactory I would suggest contacting police directly. 

Hello, I have already blocked the card, they will have cloned it for me, this afternoon I am going to make the complaint I have already contacted a lawyer, do you think I can recover the money? because the card is a prepaid HYPE

Buongiorno, la carta l’ho già bloccata me l’avranno clonata , oggi pomeriggio vado a fare la denuncia mi sono rivolto già a un legale , crede che riesco a recuperare i soldi ? perché la carta è una prepagata HYPE

Have you ever used your prepaid card in this casino? Since you have stated previously that you don't have an account with 888 Casino how would the casino get hold of your bank details? Thank you.

Dear Luca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.