Mit problem: Jeg spillede en tilmeldingsbonus uden indskud, der blev annonceret på Spicy Casinos, kode SPC20 på spillet Wild Spin. Jeg gjorde det ok der, og fortsatte med at få op til 400+ i gevinster, jeg tjekkede vilkårene og betingelserne for bonusser, og den sagde, at der ikke kunne satses over $5/5euro. Så det holdt jeg fast i (SE BILLEDER)
Jeg endte med flere sejre mere, og bare for at sikre mig, at jeg ikke manglede noget, gik jeg tilbage til Spicy Casinos hjemmeside for at tjekke det ud og sikre mig, at jeg var inden for begrænsningerne. Jeg så ikke nogen begrænsninger på No Deposit gratis spins, men på opskrivningen hos Spicy stod der, at det er tilladt at udbetale rigtige penge, så længe denne bonus er blevet satset.
Jeg havde en fornemmelse af, at dette ville ske: de fortalte mig, at jeg var gået over begrænsningerne på 0,80 c/euro pr. spin, hvilket IKKE er skrevet nogen steder, som jeg kunne se - og de konfiskerede straks mine gevinster.. Jeg bad dem om at vis mig venligst, hvor vilkårene og betingelserne var for den bonus (kode SPC20), så jeg kunne gennemgå det. Jeg fik besked på at sende en mail til help@8xwins.com men det var bestemt agenten, der afledte min forespørgsel, så jeg vil gerne have dette undersøgt, hvis det er muligt, og jeg vil gerne udbetale mine gevinster til det maksimalt mulige beløb - jeg tror, der stod, at max var 30 gange bonussen i vilkårene og betingelserne - hvilket gør min max udbetaling 922,50. Dette casino ser ud til at ville lave reglerne efterhånden som de går – hvilket aldrig er godt.
My problem: I was playing a no-deposit sign up bonus that was advertised on Spicy Casinos, code SPC20 on the game Wild Spin. I did ok there, and proceeded to get up to 400+ in winnings, I did check the terms and conditions of Bonuses and it said cannot bet over $5/5euro. So I stuck with that (SEE PHOTOS)
I ended up with several more wins and just to make sure I wasn't missing anything I went back to Spicy Casinos website to check it out and make sure I was within the limitations. I did not see any posted limitations on No Deposit free spins, however, on the write up at Spicy, it did say that cashing out real money is allowed, as long as this bonus has been wagered.
I had a feeling that this was going to happen: they told me I had gone over the limitations of 0.80 c/euro per spin, which is NOT written anywhere that I could see - and they immediately confiscated my winnings.. I asked them to please show me where the terms and conditions were for that bonus (code SPC20), so that I could go over it. I was told to send an email to help@8xwins.com but it was definitely the agent deflecting my query, so I'd like this investigated if possible, and I would like to cash out my winnings to the max amount possible - I believe it said max was 30X the bonus in the terms and conditions - which makes my max cash out 922.50. This casino seems to want to make up the rules as they go - which is never good.
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