Hjælp mig venligst med at håndtere dette forfærdelige casino, jeg har været for tålmodig med dem.
I over 5 uger nu har de forsinket min betaling.
Hver gang jeg spørger support, hvorfor de giver en eller anden sludder grund, som jeg vil give nogle af nedenfor, så venter de 3-4 dage og afviser det så igen.
Jeg har været meget tålmodig, men jeg er sikker på, at de på dette tidspunkt bare forsøger at få mig til at miste pengene i frustration.
En af undskyldningerne var "Du skal hæve €500", før du kan hæve resten - de behandlede faktisk denne udbetaling - men så gik de tilbage til at sige, at der var tekniske problemer eller ukendte fejl, men hvorfor behandlede du så €500 OKAY?
Jeg er fuldt verificeret, selvom de blev ved med at bede om mere og mere information om, at det også skulle gå i stå - men jeg har nu sendt dem ID, selfies, banksaldi, lønsedler, alt er blevet godkendt efter forsinkelse for noget tid siden.
Her er nogle af undskyldningerne:
Jeg beklager ulejligheden, som skyldes, at din anmodning om udbetaling af €3.604,00 blev afvist. Jeg gennemgik kontoen og undskyldte, men jeg kan ikke fastslå, hvorfor den blev afvist.
Jeg har dog eskaleret dette problem til betalingsteamet for yderligere gennemgang. Jeg vil give en opdatering, hvis vi hører nogen oplysninger fra dem.
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Vi erfarede for nylig, at vores betalingsteam godkendte tilbagetrækningsanmodningen for alle vores kunder, men betalingsudbyderen afviste den af ukendte årsager, hvilket efterlod os i forvirring.
Men bare rolig, vi arbejder på det og venter simpelthen på, at de giver os en opdatering.
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Jeg beklager ulejligheden, som skyldes, at din anmodning om tilbagetrækning den 27.11. på € 4.104,00 blev afvist. Jeg gennemgik kontoen og undskyldte, men jeg kan ikke fastslå, hvorfor den blev afvist.
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Problemet opstod, fordi du bruger EUR, og det var uventet på grund af placeringen, men vi har rettet det her.
Så du bør se din saldo tilbage i din tegnebog og anmode om udbetalingen igen gennem krypto 1.
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Please help me deal with this awful casino I have been too patient with them.
For over 5 weeks now they have been delaying my payment.
Every time I ask support why they give some nonsense reason that I will provide some of below, then they wait 3-4 days and then reject it again.
I have been very patient but I am sure that at this point they are just trying to get me to lose the money in frustration.
One of the excuses was "You need to withdraw €500" before you can withdraw the rest - they actually processed this withdrawal - but then they went back to saying there was technical issues or unknown errors, but then why did you process the €500 OK?
I am fully verified, although they kept asking for more and more information on that to stall as well- but I have now sent them ID, selfies, bank balances, pay slips, everything has been approved after delay some time ago.
Here are some of the excuses:
I apologize for the inconvenience caused by your withdrawal request for €3,604.00 being denied. I reviewed the account and apologized, but I am unable to determine why it was refused.
I have, however, escalated this problem to the Payments team for additional review; I will provide an update if we hear any information from them.
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We recently learned that our Payment team approved the withdrawal request for all of our customers, but the payment provider rejected it for unknown reasons, leaving us in confusion.
But don't worry, we're working on it and simply waiting for them to give us an update.
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I apologize for the inconvenience caused by your withdrawal request on 11/27 for € 4,104.00 being rejected. I reviewed the account and apologized, but I am unable to determine why it was refused.
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The issue was happening because you are using EUR and it was unexpected due the location, but we have fixed here.
So you should see your balance back in your wallet, and request the withdrawal again through the crypto 1.
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