Amok Casino - Spillerens problem med ansvarligt spil på kasinoet.

I have been playing at amok for many years. A few thousand here and there. However, during the months of March and April of this year, it escalated as I deposited 200,000 in a month. At no point did the casino ask me how I was doing, despite the substantial deviation from my usual deposit amount. I requested bonuses several times a day. I even took SMS loans in order to play.

Har spelat på amok i många år. Nån tusing här och där. Under två månader mars och april i år eskalerade det satte in 200 000 på en månad. Inte nånstans frågade casinot mig hur jag mådde även om jag avvek rejält från hur mycket jag brukade sätta in. Jag bad om bonusar flera gånger om dagen. Tog sms lån för att kunna spela.

Hello emmisen89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Amok Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that your issues is that the casino does not ask where's the deposited money from?

Please keep in mind that not all licenses requires a proof of income and if you have issue with high spending, you can always set a deposit limit within your casino account.

Looking forward to your answer.

Regards,

Nick

Hello,

my account has been verified since about 2021. But to go from depositing about 100 euros a month to about 20,000 euros in a few weeks, then the casino should take responsibility and react.

Hej,

mitt konto är verifierat sen ca 2021. Men att gå från att sätta in ca 100 euro i månaden till ca 20000 euro på några veckor, då borde casinot ta sitt ansvar och reagera.

Hello emmisen89,

Did you ever mention gambling issues to the casino on based which they should limit your deposits or block your account? If not, you can freely deposit any amount of money there and they are not responsible to contact every player if they depositing a higher amount of money.

No i didnt. But I contacted chat everyday and asked for a bonus cause I have deposited a lot of money. But casinos have a responisbilty to Do a source of wealth.

Hello emmisen89,

Unfortunately in that case there is nothing we can do as you did not do any steps to prevent your deposits in to the casino and they are not obligate to monitor the deposits of every player.

The complaint will be now closed as unjustified.

Best regards,

Nick