Hej josebastos111965,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med AmunRa Casino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Hvordan præcis blev denne bonus tilbudt dig, og hvordan forsøgte du at gøre krav på den? Hvornår har du sidst talt med casinoet, og hvad handlede det om?
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello josebastos111965,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How exactly was this bonus offered you and how did you try to claim it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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