APlay Casino - Spillerens kritik af falske annoncer af bonus.

i  have got some mail from this casino 2.3.2020 with 150 no deposit

spins but they say that it is not them there have send it so i send a picture 

to them but they will not give me thise.

i said to them that i will send the picture for you but they dont answer 

on it

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for not giving you a bonus. I understand, that if you have received an offer you expect it to be a genuine one, but even if it wasn’t, there is not much, we can do in this matter. Please could you advise if you have redeemed any kind of No Deposit bonus in this casino in the past? Did the casino explain from where the offer came from? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

it is not a fake mail that has come from the casino and into my

mail. Who would be interested in sending it to me. The first

they said when i approached the 150 no deposit that no

stood no deposit.

So they had put the ad on their own and maybe made a mistake

but the table catches and I demand to get them.

If you look at the ad that I sent you, it is not a fake

ad and they have to give me them,

It is not my fault that I turn because this was said.

Anna Lise Pedersen

det er ikke en falsk mail der er kommet fra casinoet og ind på min

mail. Hvem skulle have interesse i at sende den til mig.  Det første

de sagde da jeg henvendte mig ang. de 150 no deposit at der ikke

stod no deposit.

Så de havde selv sat annoncen på og måske havde lavet en fejl

men bordet fanger og jeg kræver at få dem.

Hvis i ser på annoncen, som jeg har medsendt til jer så er det ikke en falsk

annonce, og de bliver nødt til at give mig dem,

Det er ikke min fejl, jeg henvender mig fordi der stod dette.

Anna Lise Pedersen

Dear Anna,

Please could you advise if you have redeemed any kind of No Deposit bonus in this casino in the past? 

No. I've never been to casinos before, so that's why they offer me a natural lift

no deposit to get me to sign up. After all, there are many who use and also

gives a new customer.

Therefore, it is not unnatural for me to say yes thank you .. I will and expect that too

to get it ..

it is not ok that you give them the right to give me no deposit.

I am new there for the same reason and so there must be some compensation, for this mail is

not fake.

the falsehood lies with them.

they will have a good relationship with a new customer who addresses this ad may

they say Ok It is a mistake and can we find a solution with eg. 100 no deposit.

as they behave is not okay and the new player will be gone. And more.

I have been a businessman myself and know how to keep his customers.

I don't understand that in backing them up and not proposing them a compromise with me

Sincerely

Anna Lise Pedersen

Nej. Jeg har aldrig været i casinoer før, så derfor er det jo naturliift at de tilbyder mig

no deposit for at få mig til at melde mig ind. Det er der jo mange der bruger og også

giver en ny kunde. 

Derfor er det ikke unaturligt for mig at sige ja tak .. det vil jeg have og forventer også

at få det.. 

det er ikke ok at i giver dem ret i  at de ikke skal give mig noget  No deposit.

Jeg er ny der af samme grund og så må der være en kompensation, for denne mail er 

ikke falsk.

det falske ligger hos dem.

vil de have et godt forhold til en ny kunde, der henvender sig på denne annonce må

de sige O.k. Det er en fejl og kan vi finde en løsning med f.eks. 100 no deposit.

som de opfører sig er ikke i orden og den nye spiller bliver væk.  Og flere med.

jeg har været forretningsmand selv og ved godt hvordan man beholder sine kunder.

jeg forstår ikke at i Bagger dem op og ikke foreslår dem et kompromi med mig

venlig hilsen 

Anna Lise Pedersen

Thank you very much Anna for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Anna, 

I looked at your complaint and understand your frustration. However, as Petronela mentioned above, we can’t penalize the casino for not giving you a bonus. Casinos can offer or refuse to offer bonuses to players at their own discretion. Especially, when it's free no deposit bonuses. I'm sorry I couldn't help you with this one. Your complaint will be rejected. 

Best regards,

Peter