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I have been waiting for my payment for 2 weeks even though I am fully verified. Live chat always says the same thing that you forward it but nothing happens.

I already had a payment of 500 euros which was also carried out, so I don't understand why it takes so long now

ich warte seit 2 wochen auf meine auszahlung obwohl ich voll verifiziert bin.live chat sagt immer dasselbe das sie es weiterleiten aber passieren tut gar nix.

ich hatte schonmal eine auszahlung von 500 euro die auch durchgeführt wurde deswegen verstehe ich auch nicht warum es jetzt solange dauert

Dear Jörg,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus?

Do I understand it correctly that the payment is still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

deposit method: ecopayz

bonus: yes but not violating any bonus conditions

Payout pending for 2 weeks as you can see on the screenshot that I uploaded

einzahlungsmethode:ecopayz

bonus:ja aber gegen keine bonusbedingungen verstossen

auszahlung pending seit 2 wochen wie auch auf den screenshot zu sehen ist den ich hochgeladen habe

Thank you very much, Jörg, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jörg,

I looked at your complaint and will do my best to help you. I would like to invite Argo Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

You finally paid out the winnings today. However, I would ask the casino guru team to reconsider the reputation of the casino (currently 8/10 points) or do you think it's fair to the player if he has to wait over 2 weeks as a verified member for his payout. but there should be a deduction in the reputation.

sie haben heute endlich den gewinn ausgezahlt.allerdings bitte ich das casino guru team die reputation des casinos zu überdenken (aktuell 8/10 punkte) oder finde sie es fair gegenüber dem spieler wenn dieser über 2 wochen als verifiziertes mitglied auf seine auszahlung warten muss.dafür sollte es abzug in der reputation geben.

Dear jörg,

The last withdrawal request has been processed by the Financial Department today. Thank you for waiting.

Best Regards,

Argo Casino.

Dear Jörg,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam