Tak for opdateringen, dazbeeche76.
Men ifølge informationen modtaget fra casino repræsentanten uden for tråden, skulle du allerede være blevet betalt fuldt ud og modtaget alle de resterende midler/gevinster. Så der burde ikke være flere penge på kontoen.
Jeg fik at vide, at forskellen kunne være forårsaget af konverteringer. Selvom det virker lidt meget i forhold til dit beregnede omstridte beløb, vil jeg gerne præcisere et par ting, for efter at have gennemgået dine indlæg, skærmbilleder og spillogs igen, bemærkede jeg nogle uoverensstemmelser.
De spillogfiler, du angav ved indsendelse af klagen, viser, at den sidste saldostatus var 90909,04 AUD (sidste aktivitet/spil på din konto), og det skulle have været den 8. juni 2023. Men dine andre skærmbilleder viser, at du modtog 11.250 AUD (som én betaling) den 10. november 2023. Men denne betaling er på transaktionslisten som den sidste, ikke den første. Så det giver ikke mening, at det ville have været den første betaling til din betalingsmetode på det tidspunkt, hvor kontoen blev lukket, eller da din saldo var 90.909 AUD. Det ser snarere ud til, at de 11.250 AUD var en del af de 90.909 AUD, som kasinoet udbetalte til dig. Så det skal ikke tælles oven i disse 90.909 AUD, men som en del af dem. Eller, hvis jeg har overset noget, så ret mig venligst.
Nu spørgsmålene:
Hvornår præcis blev din konto lukket? Kan du give mig en meddelelse, hvor casinoet informerede dig om det, med en synlig dato og tid?
Da din sidste saldo var 90.909 AUD - hvilket betyder, at det sandsynligvis var før kontolukningen, så du ikke/kunne spille videre, og det er den sidste status på din saldo - har du noget bevis for at have en saldo på mere end 90.909 AUD på det tidspunkt, hvor din konto blev lukket?
For at være ærlig, for nu, er det ikke helt klart om de sidste midler, der er betalt til dig. Hvor kom de fra?
Du er velkommen til at poste det ønskede direkte her, i dine indlæg, eller sende det til min e-mail ( branislav.b@casino.guru ).
I mellemtiden vil jeg også bede casinoet om yderligere detaljer/beviser.
Thank you for the update, dazbeeche76.
However, according to the information received from the casino representative outside the thread, you should have already been paid in full and received all the remaining funds/winnings. So, there should be no more funds in the account.
I was told that the difference could have been caused by conversions. Although it seems a bit much compared to your calculated disputed amount, I would like to clarify a few things because after going through your posts, screenshots, and game logs again, I noticed some discrepancies.
The game logs you provided upon submitting the complaint show that the last balance status was 90909.04 AUD (the last activity/play on your account), and it should have been on June 8, 2023. But your other screenshots show that you received 11,250 AUD (as one payment) on November 10, 2023. But this payment is in the transaction list as the last one, not the first one. So, it does not make sense that it would have been the first payment made to your payment method at the time the account was closed or when your balance was 90,909 AUD. It rather looks like those 11,250 AUD were a part of the 90,909 AUD that the casino was paying you out. So, it should not be counted on top of those 90,909 AUD, but as a part of them. Or, if I overlooked anything, please, correct me.
Now the questions:
When exactly was your account closed? Can you please provide me with a communication where the casino informed you about it, with a visible date and time?
Since your last balance was 90,909 AUD - which means that it was probably before the account closure, so you did not/could not play further, and it is the last status of your balance - do you have any proof of having a balance of more than 90,909 AUD at the time your account was closed?
To be honest, for now, it is not completely clear about the last funds paid to you. Where did they come from?
Feel free to post the requested directly here, in your posts, or send it to my email (branislav.b@casino.guru).
In the meantime, I will also ask the casino for further details/evidence.
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