Den 30. december i det foregående år registrerede jeg mig hos B7Casino fra Holland og indsatte €500. Efter vellykket spil på spilleautomater nåede min saldo €27.639,44. Men da jeg forsøgte at hæve mine gevinster, stod jeg over for adskillige udfordringer, hvilket førte til en grov overtrædelse af fair spilpraksis.
Kasinoet anmodede oprindeligt om bekræftelse af min identitet, hvilket jeg efterkom omgående. Efterfølgende behandlede de en indledende udbetaling på €3.000, men blokerede min adgang til kontoen med henvisning til et brud på vilkår og betingelser relateret til at spille fra Holland. På trods af forsikringer om, at det fulde beløb ville blive behandlet inden for 1-5 dage, blev mine efterfølgende forsøg på at trække mig ud af modstand.
Efter at have kontaktet kundesupport, blev jeg informeret den 31. januar om, at min anmodning om tilbagebetaling blev afvist baseret på casinoets vilkår og betingelser. Ydermere viser beviserne, jeg har vedhæftet, at B7Casino fortsat tillader registreringer, indbetalinger og spil fra Holland.
Denne uafklarede sag har ikke efterladt mig noget andet valg end at søge din indgriben og hjælp. Jeg anmoder venligt om, at du grundigt undersøger B7Casinos praksis, især vedrørende behandlingen af spillere og overholdelse af etablerede regler.
Vedlagt denne finder du understøttende dokumentation, og da jeg kun fik lov til at uploade med max 5 MB, vedlagde jeg ikke en video, hvor jeg registrerede mig og spillede, men der er en detaljeret redegørelse for begivenhederne i screenshots.
Jeg stoler på din forpligtelse til at sikre fair spilpraksis og beskytte spillernes rettigheder. Din hurtige opmærksomhed på denne sag er meget værdsat. Jeg ser frem til dit svar og en hurtig løsning på dette problem.
Tak for din tid og overvejelse.
Venlig hilsen, Bryan
On December 30th of the preceding year, I registered with B7Casino from the Netherlands and deposited €500. After successful gameplay on slot machines, my balance reached €27,639.44. However, upon attempting to withdraw my winnings, I faced several challenges, leading to a gross violation of fair gaming practices.
The casino initially requested verification of my identity, to which I complied promptly. Subsequently, they processed an initial withdrawal of €3,000 but blocked my access to the account, citing a breach of terms and conditions related to playing from the Netherlands. Despite assurances that the full amount would be processed within 1-5 days, my subsequent attempts to withdraw were met with resistance.
After contacting customer support, I was informed on January 31st that my refund request was declined based on the casino's terms and conditions. Furthermore, the evidence I've attached demonstrates that B7Casino continues to allow registrations, deposits, and gameplay from the Netherlands.
This unresolved matter has left me with no choice but to seek your intervention and assistance. I kindly request that you thoroughly investigate the practices of B7Casino, particularly concerning the treatment of players and adherence to established regulations.
Enclosed with this, you will find supporting documentation, and since I was only allowed to upload with a max of 5 MB, I did not enclose a video of me registering and playing but there is a detailed account of the events in screenshots.
I trust in your commitment to ensuring fair gaming practices and protecting the rights of players. Your prompt attention to this matter is greatly appreciated. I look forward to your response and a swift resolution to this issue.
Thank you for your time and consideration.
Best Regards, Bryan
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