God aften,
Jeg har spillet på bc.game casino i næsten et år nu, og det er første gang, jeg støder på dette problem. Jeg satte en selvudelukkelsesgrænse for en måned, og efter at have fjernet blokeringen af min konto, hvilket skete for et par dage siden, var jeg begrænset i min mulighed for at hæve penge. Det er bemærkelsesværdigt, at jeg før blokeringen havde store udbetalinger (ti tusindvis af dollars), som blev behandlet hurtigt og uden problemer - selv uden verifikation!
For et par dage siden lavede jeg et indskud på $300 og vandt $22.000 i Evolution Roulette. Jeg ville hæve dem, men de fortalte mig, at legitimiteten af gevinsterne blev tjekket. Da jeg spurgte, hvor længe det ville vare, fik jeg at vide, at det ville tage en dag. En dag senere - en anden dag. Og så det samme.
Derudover blev jeg bedt om at gennemgå fuld verifikation, som jeg gennemførte med succes. Selvom der også var forsinkelser og mærkelige undskyldninger vedrørende dette. Der er nu et ikon, der indikerer, at min profil er fuldt verificeret.
I løbet af denne tid lykkedes det mig at vinde først 100 tusind og derefter 50 mere, men på grund af al situationens nervøsitet tabte jeg allerede 50! Og jeg kan stadig ikke trække penge på grund af begrænsningerne!
Min personlige VIP-chef hævdede, at sikkerhedsafdelingen eller nogle seniorledere gennemgår situationen i denne tid, og at den vil blive løst i dag, fredag, inden for 4 timer, det vil sige kl. 19:00. Men det var netop på dette tidspunkt, at jeg fik at vide, at jeg skulle vente noget mere - til i morgen, lørdag.
Det er allerede blevet tydeligt for mig, at de simpelthen forsinker muligheden for betaling, så jeg mister hele min saldo. Lørdag vil de fortælle mig, at ledere ikke arbejder i weekenden og først vil kunne gennemgå anmodningen om mandagen. Og på mandag, at jeg skal vente til tirsdag for at få en slags kø.
Hjælp mig venligst med at genoprette retfærdigheden og skaffe mig mine retmæssige gevinster!
Og de er retfærdige, fordi jeg kontaktede Evolutions support med en anmodning om at tjekke mine gevinster. De fortalte mig, at alt var i orden, og jeg skulle kontakte casinosupporten, hvilket jeg selvfølgelig allerede har gjort dusinvis af gange.
Alle beviser og skærmbilleder er vedhæftet. (troede jeg ikke kunne uploade ekstra 4 skærmbilleder af en eller anden grund)
Good evening,
I've been playing at bc.game casino for almost a year now and this is the first time I've encountered this problem. I set a self-exclusion limit for a month, and after unblocking my account, which happened a few days ago, I was limited in my ability to withdraw funds. It is noteworthy that before the blocking I had large payouts (tens of thousands of dollars), which were processed quickly and without problems - even without verification!
A few days ago I made a deposit of $300 and won $22,000 in Evolution Roulette. I wanted to withdraw them, but they told me that the legitimacy of the winnings was being checked. When I asked how long it would last, I was told that it would take a day. A day later - another day. And then the same.
In addition, I was asked to undergo full verification, which I successfully completed. Although there were also delays and strange excuses regarding this. There is now an icon indicating that my profile is fully verified.
During this time, I managed to win first 100 thousand, and then 50 more, but due to all the nervousness of the situation, I already lost 50! And I still can’t put withdraw any funds due to the restrictions!
My personal VIP manager claimed that the security department or some senior managers are reviewing the situation during this time and that it will be resolved today, on Friday, within 4 hours, that is, at 19:00. But it was exactly at this time that I was informed that I needed to wait some more time - until tomorrow, Saturday.
It has already become obvious to me that they are simply delaying the possibility of payment so that I lose my entire balance. On Saturday they will tell me that managers do not work on weekends and will only be able to review the request on Monday. And on Monday, that I need to wait until Tuesday in order of some kind of queue.
Please help me to restore justice and get me my rightful winnings!
And they are fair and square because I contacted Evolution support with a request to check my winnings. They told me that everything was fine, and I should contact the casino support, which I, of course, have already done dozens of times.
All proofs and screenshots are attached. (Thought I couldn't upload extra 4 screenshots for some reason)
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