Hilsen alle,
Mange tak, BC.Game Casino Team, for opdateringen.
Kære alex3654 ,
Jeg er ked af at høre om dine problemer. Fra nu af vil jeg hjælpe dig med sagen.
Kan du bekræfte, at din konto er blevet genåbnet for udbetalinger?
Bemærk venligst, at casinoet har ret til at nægte at åbne en konto eller retten til at lukke enhver, og vi respekterer en sådan beslutning.
Kan du informere os, når du har hævet dine bestridte midler fra kontoen, så sagen kan afsluttes? Eller er der så andet jeg kan hjælpe dig med?
På forhånd vil jeg gerne fortælle dig, at hvis casinoet beslutter kun at lade dig hæve din resterende saldo og lukke din konto, kan vi ikke gøre noget ved det. Det er casinoets beslutning, og det har de som nævnt ret til.
Ser frem til at høre fra dig.
Greetings all,
Thank you very much, BC.Game Casino Team, for the update.
Dear alex3654,
I am sorry to hear about your trouble. From now on, I will assist you with the matter.
Can you please confirm your account has been reopened for withdrawals?
Please note the casino has the right to refuse to open an account or the right to close any, and we respect such a decision.
Can you inform us once you withdraw your disputing funds from the account successfully so the case can be closed? Or, is there then anything else I can help you with?
In advance, I would like to let you know that in case the casino decides to let you only withdraw your remaining balance and close your account, we cannot do anything with that. It is the casino's decision, and as was mentioned, they have the right to that.
Looking forward to hearing from you.
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