Hej,
Vi har allerede afsluttet denne sag i december 2023 på en anden platform. Jeg vil også give de samme detaljer her.
Denne persons indsatser, sammen med de resulterende gevinster, blev ugyldige på grund af deres udnyttelse af fejlagtige odds.
På den angivne dato blev deres forsøg på at hæve penge afvist, og som en konsekvens af de ugyldige indsatser fratrak systemet de tilsvarende penge.
Et betydeligt beløb blev hævet af spilleren, før vores sportsudbyder gav os besked om dette.
Det er mistænkt, at den eneste hensigt bag oprettelsen af denne konto var at drage fordel af unøjagtige odds med hensigten om efterfølgende at lukke kontoen - en taktik, der almindeligvis anvendes af sådanne udbyttere.
For at opsummere den økonomiske aktivitet:
Samlede indskud: $1.523,56
Samlede hævninger: $2.500
Kontoen er låst.
Efter en grundig gennemgang af kontoaktiviteten er det blevet observeret, at brugerens udbetalingsanmodning på $900 blev tilbageført og krediteret tilbage til deres konto på grund af et uspecificeret problem med udbetalingsprocessen. Efterfølgende deltog brugeren i forskellige væddemålsaktiviteter, herunder væddemål på vores sportsbook, samt deltog i spil som Mines, Crash og Classic Dice.
Fra den 1. oktober var brugerens kontosaldo opbrugt. Efter dette kontaktede brugeren vores supportteam for at anmode om selvudelukkelse, hvilket førte til, at kontoen blev låst i overensstemmelse med deres anmodning. Skulle brugeren udtrykke et ønske om at genaktivere sin konto, opfordres de til at informere os, og vores team vil yde den nødvendige assistance til at lette denne proces.
Med venlig hilsen
Panda
Hello,
We have already successfully closed this case in December 2023 on another platform. I will provide the same details here as well.
This individual's wagers, along with the resulting winnings, were invalidated due to their exploitation of erroneous odds.
On the specified date, their attempt to withdraw funds was declined, and as a consequence of the invalidated wagers, the system deducted the corresponding funds.
A substantial sum was withdrawn by the player before our sports provider notified us of this.
It is suspected that the sole intent behind creating this account was to take advantage of inaccurate odds with the intention of subsequently closing the account—a tactic commonly employed by such exploiters.
To summarise the financial activity:
Total deposits: $1,523.56
Total withdrawals: $2,500
The account is locked.
Upon a thorough review of the account activity, it has been observed that the user's withdrawal request of $900 was reversed and credited back to their account due to an unspecified issue with the withdrawal process. Subsequently, the user engaged in various betting activities, including wagers on our sportsbook, as well as participating in games like Mines, Crash, and Classic Dice.
As of October 1st, the user's account balance was depleted. Following this, the user contacted our support team to request self-exclusion, leading to the account being locked in compliance with their request. Should the user express a desire to reactivate their account, they are encouraged to inform us, and our team will provide the necessary assistance to facilitate this process.
Best Regards
Panda
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