The player from Argentina had claimed that deposit bonuses were initiated without any explicit limits in the terms and conditions. The player had only received $100 but was claiming $3300 in winnings. The player had requested similar treatment to another refunded player. We had extended the complaint response time by 7 days, however, due to lack of confirmation from the player, we had to reject the complaint. The casino representative had informed us that the coupon was redeemed and used.
Spilleren fra Argentina havde hævdet, at indbetalingsbonusser blev iværksat uden nogen udtrykkelige begrænsninger i vilkårene og betingelserne. Spilleren havde kun modtaget $100, men krævede $3300 i gevinster. Spilleren havde anmodet om lignende behandling som en anden refunderet spiller. Vi havde forlænget klagesvarstiden med 7 dage, men på grund af manglende bekræftelse fra spilleren måtte vi afvise klagen. Kasinorepræsentanten havde informeret os om, at kuponen var indløst og brugt.
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