Tak fordi du deler chatlogs og e-mails. I chatudskriften fra den 17. oktober nævnte kasinoet, at fejlen var blevet rettet. Kan du oplyse, om du har modtaget nogen information om resultatet af de spil, der er berørt af fejlen? Blev din balance påvirket af disse spil?
Jeg modtog også Canva-linket, men videoen er kun 5 sekunder lang, og jeg kunne desværre ikke finde nogen information, der kunne hjælpe os i efterforskningen. Vil du være venlig at uploade en version af videoen i højere kvalitet? Derudover ville det være meget nyttigt, hvis du kunne anmode om din spillehistorik i Excel-format fra kasinoet, der specifikt viser de fejl, du stødte på i de sidste par uger, mens du spillede dette spil.
Forstå venligst, at uden solide beviser, er vi ikke i stand til at kontakte casinoet og anmode om deres hjælp til at løse din sag. Tak for din forståelse.
Thank you for sharing the chat logs and emails. In the chat transcript from October 17th, the casino mentioned that the error had been fixed. Could you please clarify if you received any information about the outcome of the games affected by the error? Was your balance impacted by these games?
I also received the Canva link, but the video is only 5 seconds long, and unfortunately, I couldn't find any information that would assist us in the investigation. Could you kindly upload a higher-quality version of the video? Additionally, it would be very helpful if you could request your gaming history in Excel format from the casino, specifically showing the errors you encountered in the last few weeks while playing this game.
Please understand that without solid supporting evidence, we are unable to contact the casino and request their assistance in resolving your case. Thank you for your understanding.
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