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My BC.GAME account was hacked

Hello, good day! Yesterday, someone accessed my BC.GAME account while I was in session, playing slots. They took my money without me noticing; it must have been a hack. My question is: how can there be two sessions at the same time? I reported it to support but they aren't providing good responses or taking responsibility. These words might not amount to much, but it was 80 dollars - not a large amount, but much needed by me. Thanks!!!

H4ckearon mi cuenta en BC.GAME

Hola buen dia, ayer entraron a mi cuenta de BC.GAME, mientras yo estaba en sesion, jugando slots. Me quitaron el dinero sin yo darme cuenta, fue un hackeo seguramente. Mi pregunta es: como pueden haber dos sesiones al mismo tiempo? Reclame al soporte pero no recibo buenas respuestas, NO SE HACEN CARGO!. No se si sirva de mucho estas palabras, son 80 Dolares, no es mucho, pero yo los necesito. Gracias!!!

Dear xavix2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please confirm that you haven't shared your login information with any third party?
• Was your account verified?
• How long were you a player in the casino?
• Did you make any deposits in the casino?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Cristina, thank you for the response.

- I have been a frequent player of online casinos for many years. I NEVER shared anything with anyone, I know about those security issues.

- Yes, I have the account verified.

- I entered that casino approximately 4 years ago or so.

- The last deposit was 100 dollars, I had 80 left. Those last ones were the ones that took me out.

The casino tells me that they are not responsible. What I don't understand is: how can they access my account while I'm playing, I think that's not possible. Two sessions at the same time

Thank you!

Hola cristina gracias por la respuesta.

- Soy jugador frecuente hace muchos años de casinos online. NUNCA compartí nada con nadie, se de esos temas de seguridad.

- Si, tengo la cuenta verificada.

- Entré a ese casino hace aproximadamente 4 años mas o menos.

- El último deposito fue de 100 dólares, me quedaban 80. Esos últimos fueron los que me sacaron.

El casino me dice que no se hacen responsables. Lo que no entiendo es: como pueden acceder a mi cuenta mientras yo estoy jugando, creo que eso no se puede. Dos sesiones al mismo tiempo

Gracias!

Thank you for your reply, xavix2011. Although I understand your frustration, this is not something we could help with. Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear xavix2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.