Kære bcgamekillercom,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
- Kan du rådgive, hvilke spil du fokuserede på - slots, live casino, sportsvæddemål osv.?
- Bestod du bekræftelsen, før du mistede adgangen til kontoen?
- Hvornår oprettede du din konto, og hvornår mistede du adgangen til den?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Kristina
Dear bcgamekillercom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- When did you create your account and when did you lose access to it?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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