Kære BC.Game Casino repræsentant,
Mange tak for at give os de nødvendige beviser for at undersøge spillerens problem.
Kære ogorodnik1608,
Desværre har vi modtaget beviser fra kasinoet, der indikerer, at flere konti var forbundet til din konto. Det ser ud til, at du og flere andre brugere brugte den samme enhed til at logge ind og spille på kasinoet, samt den samme udbetalingsadresse. Dette udgør et brud på casinoets vilkår og betingelser, som kun tillader én konto pr. bruger.
Da flere konti blev tilgået fra den samme enhed, er det desuden umuligt for os at bevise over for kasinoet, at det ikke var dig, der havde disse konti.
Bemærk venligst, at når du spiller på et online casino, er det vigtigt, at du alene bruger din enhed og din egen adresse for at sikre overholdelse af casinoets regler og regler.
Venlig hilsen,
Veronika
Dear BC.Game Casino representative,
Thank you very much for providing us with the evidence necessary to investigate the player's issue.
Dear ogorodnik1608,
Unfortunately, we have received evidence from the casino indicating that multiple accounts were connected to your account. It appears that you and several other users were using the same device to log in and play at the casino, as well as the same withdrawal address. This constitutes a breach of the casino's Terms and Conditions, which allow only one account per user.
Moreover, since multiple accounts were accessed from the same device, it’s impossible for us to prove to the casino that it was not you operating those accounts.
Please note that, when playing at an online casino, it’s essential that you alone use your device and your own address to ensure compliance with the casino’s rules and regulations.
Best regards,
Veronika
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