Kære golubev12,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om det problem, du oplever. Tillad mig at stille dig et par spørgsmål for at afklare din situation.
Hvilket dokument har du uden held forsøgt at uploade til din casinoprofil?
Er nogen af dine identitetsdokumenter blevet verificeret, eller fryser skærmen, hver gang du forsøgte at bekræfte nogle af dine dokumenter?
Har du prøvet at kontakte kundesupport via e-mail for at forespørge om alternative måder at bekræfte din konto på?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear golubev12,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Which document have you unsuccessfully tried to upload to your casino profile?
Have any of your identity documents been successfully verified, or did the screen freeze every time you attempted to verify any of your documents?
Have you tried contacting customer support via email to inquire about alternative ways to verify your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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