The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.
Spilleren fra Canada havde anmodet om en tilbagetrækning, inden han indgav deres klage. Desværre var deres gevinster ikke modtaget endnu. Problemet blev løst, da spilleren modtog alle deres gevinster efter en grundig undersøgelse fra kasinoet. Klageteamet havde lettet kommunikationen mellem spilleren og kasinoet, hvilket førte til en vellykket løsning af klagen.
Automatisk oversættelse:
