Hej Veronica,
Dejligt at høre fra dig.
Jeg har spillet online i lang tid og har set forskellige KYC-procedurer fra forskellige onlinekasinoer. Så ja, mit ID blev accepteret af stort set alle online casinoer.
Jeg spiller dog normalt Baccarat, såvel som Black Jack og Roulette og sjældnere spilleautomater.
Jeg kontaktede supporten først, de bad mig om at opfylde den avancerede verifikation, så det gjorde jeg. De nævnte også, at så snart jeg afslutter avanceret verifikation, vil blokeringen blive ophævet. Men tværtimod, så snart jeg fuldførte uploaden af ID, bevis for ophold og ansigtsgenkendelse, blev bekræftelsessiden straks blokeret og viste et stort X-tegn, der angiver, at verifikationen mislykkedes.
Så jeg kontaktede supporten igen, de bad om yderligere dokumenter såsom, Deposit TXID, IP-adresser, brugernavn osv. Og jeg sendte dem e-mail også sendt en kopi til kundesupport.
Så kom supportteamet tilbage og sagde, at det vil tage yderligere 7 dage for en løsning.
Så jeg er ikke sikker på, hvorfor en løsning er nødvendig i dette tilfælde, dette er blot verifikationsproces, og mine dokumenter er normalt godkendt af mange online casinoer.
Jeg havde en bonus inden udbetalingen i BNB på $5, men jeg tabte dem ved at spille. Mine gevinster er fra mit indskud på cirka $110, og jeg øgede bankrullen til $992 og i øjeblikket til omkring $1.075, så gevinsterne er alle fra mit indskud og ikke fra bonusser. Jeg spillede og tabte på bonusserne, da de var ubetydelige, f.eks. under $5
De fleste af mine gevinster kom fra at spille Baccarat, og specielt på multiplikatorbordene såsom rigdom og lightening baccarat.
Jeg foretog hyppige udbetalinger såvel som hyppige indbetalinger. Jeg foretager hyppige hævninger i krypto af sikkerhedsmæssige årsager, da jeg er bange for, at min konto bliver hacket uventet.
Da jeg godt forstår, at kasinoer er nødt til at udføre KYC-procedurer, og det er et must, men mine KYC-procedurer blev afbrudt og mislykkedes og suspendering af mine udbetalinger forårsagede en smule forvirring og mistænksomhed. Jeg sætter pris på din feedback og assistent i denne sag. Da jeg uden tvivl nyder at spille på BC.Game, og så snart denne KYC-proces er overstået, nyder vi forhåbentlig et godt forhold.
Venlig hilsen...
Hi Veronica,
Glad to hear from you.
I have been playing online for a long time and have seen different KYC procedures from different online Casinos. So, yes my ID was accepted by mostly all the online casinos.
I usually play Baccarat, however, as well as Black Jack and Roulette and less frequently Slots.
I contacted the support first , they asked me to fulfill the advanced verification, so I did. They also mentioned that as soon as I complete advanced verification the block will be lifted. But, on the contrary, as soon as I completed the upload of ID, Proof of Residence, and Facial recognition, immediately the verification page got blocked and showed a large X mark stating that Verification Failed.
So, I contacted the support again, they asked for additional documents such as, Deposit TXID, IP addresses, user name , etc. And I sent them email also sent a copy to the customer support.
Then the support team came back saying that it will take additional 7 days for a resolution.
So, I am not sure why a resolution is needed in this case , this is just verification process and my documents usually are approved by many online casinos.
I had a bonus prior to withdrawal in BNB in the amount of $5 but I lost them playing. My wins are from my deposit of approximately $110 and I grew the bank roll to $992 and currently at around $1,075 so, the wins are all from my deposit and not from bonuses. I played and lost on the bonuses as they were negligible such under $5
Most of my wins came from playing Baccarat, and specially on the Multiplier tables such as wealth and lightening baccarat.
I made frequent withdrawals as well as frequent deposits. I do frequent withdrawals in crypto for security reasons as I am afraid my account getting hacked unexpectedly.
As, I do understand that Casinos need to do KYC procedures and it's a must , however, my KYC procedures getting abrupted and failing and suspending my withdrawals caused a bit of confusion and suspicion. I appreciate your feedback and assistant towards this matter. As, I do enjoy playing on BC.Game no doubt and as soon as this KYC process is over , hopefully we enjoy a great relationship.
Best regards...
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