bCasino - Omstridte indsatskrav fører til tilbageholdte gevinster.

Good afternoon

Bcasino are scams they give you free spins, u do all wager requirements without beaching t&c now they voided my winnings AMF not wanting to pay out...they say I played over 10% which was a lie...I played on the least bet with every game that played.

I have contacted them they replied but now no answer. They are refusing my withdrawal and I have evidence of everything that I did not breach the rules...they just need to be honest enough.

Kind regards

Reighsean B*****

Dear rbiljon,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

Free Spins Terms & Conditions

3. Betting more than €4.00 per spin or 10% of the received bonus amount (the smaller of the two)

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

Additionally, can you inform me whether your balance is divided into two parts upon activating a promotional offer, or if it is presented as a single "bonus balance"?

• Can you provide details on the specific bonus you activated and utilized?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela

I have sent evidence of my robbery to your email please kindly look how are they are trying to cheat me for my winnings.

Regards

Good Evening

I am still awaiting response on all the evidence I sent in how bcasino is trying to rob me of my winnings. This is fraud I want to take this further and into the hands of the law to sort this casino out.

Regards

Hi rbiljon,

• Could you please clarify if your balance is split into two parts upon activating a promotional offer, or if it remains as a single "bonus balance"?
• Additionally, could you provide details regarding the specific bonus you activated and utilized? Specifically, what was the amount of your deposit and the bonus you activated?

Thank you.

Hi Petronela

It was a no deposit bonus 10 free spins on eagle hold and spin. I have the screenshot.

Regards

Hi rbiljon,

• Could you possibly request and share your game history in a format that's more comprehensive than screenshots?

I'm interested in reviewing your winnings from Free Spins and the amount you wagered to fulfill the wagering requirements.

Thank you.

Dear rbiljon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.