Hos Beastino Casino er vores primære mål at levere det højeste serviceniveau og sikre spillertilfredshed. Vi er forpligtet til at give vores spillere en enestående spiloplevelse. Samtidig forventer vi, at vores spillere anerkender vores indsats og overholder de aftalte vilkår og betingelser, og afholder sig fra at deltage i ulovlige aktiviteter eller misbruge vores casino på nogen måde.
Med hensyn til den nylige licensændring er det vigtigt at bemærke, at denne ændring ikke er relateret til det konkrete problem. Alle spillersaldi er blevet overført problemfrit under denne overgang. Vi tog de nødvendige skridt til at informere vores spillere i god tid om den planlagte vedligeholdelses- og migreringsnedetid. Disse tiltag blev implementeret for at skabe flere muligheder for casinoet, såsom at udvide rækken af tilgængelige betalings- og spiludbydere, med det ultimative mål at forbedre den overordnede spilleroplevelse.
Vi har haft kommunikation med spilleren gennem vores kundesupportteam. Da den løsning, vi gav, ikke var tilfredsstillende for spilleren, og vi anser dette for at være vores endelige beslutning, forstår vi, at dette måske ikke var det svar, spilleren håbede på.
Hvis spilleren ikke er tilfreds med vores beslutning, kan du henvise spillerens sag til afgørelse af vores udpegede ADR:
EADR Ltd., European Alternative Dispute Resolution ('EADR') er en uafhængig voldgift med deres hovedkontor på 189/1, The Strand, Gzira GZR 1024, Malta, som tilbyder alternativ tvistbilæggelse og er designet til at overholde "Consumer Alternative Dispute" Resolution (General) Regulations" (SL378.18) i Malta.
At Beastino Casino, our primary objective is to deliver the highest level of service and ensure player satisfaction. We are committed to providing an exceptional gaming experience to our players. Simultaneously, we expect our players to acknowledge our efforts and adhere to the agreed-upon terms and conditions, refraining from engaging in any illegal activities or abusing our casino in any manner.
Regarding the recent license change, it is important to note that this change is unrelated to the specific issue at hand. All player balances have been seamlessly transferred during this transition. We took the necessary steps to inform our players well in advance about the scheduled maintenance and migration downtime. These measures were implemented to create more opportunities for the casino, such as expanding the range of available payment and game providers, with the ultimate goal of enhancing the overall player experience.
We have had communications with the player through our customer support team. Since the resolution we provided was not satisfactory to the player and we consider this to be our final decision, we understand that this might not have been the answer the player hoped for.
If the player is not satisfied with our resolution, you may refer the player's matter for adjudication by our appointed ADR:
EADR Ltd., European Alternative Dispute Resolution (‘EADR’) is an independent arbitration with their main office at 189/1, The Strand, Gzira GZR 1024, Malta, providing alternative dispute resolution and is designed to comply with the "Consumer Alternative Dispute Resolution (General) Regulations" (S.L.378.18) in Malta.
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