Hej Kir2200,
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået din sag, og selvom jeg kan forstå, at det er svært for dig at deltage i de planlagte opkald, men det forventes, at spillerne aftaler et tidspunkt, der passer dem, og de bør gøre enhver indsats for at deltage i det planlagte videoopkald , især når det handler om deres gevinster. Måske kunne det at tage en halv dag have været en af mulighederne for at sikre, at du er tilgængelig til verifikationsopkaldet.
Jeg vil kontakte casinoet for at se, om jeg kan hjælpe.
Vi vil gerne invitere Bet Andreas Casino til at deltage i samtalen.
Kære Bet Andreas Casino,
Jeg forstår, at spilleren gik glip af de planlagte verifikationsopkald ved to lejligheder; dog ser det ud til, at de havde gyldige grunde til dette. Ville det være muligt at gøre et sidste forsøg på at tillade afspilleren at fuldføre videobekræftelsen på et bestemt tidspunkt? Dette vil vise dit engagement i brugervenlighed og kundetilfredshed.
Hello Kir2200,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can understand that it is difficult for you to attend the scheduled calls, but it is expected that the players will arrange a time that suits them, and they should make any effort to attend the scheduled video call, especially when it's concerning their winnings. Perhaps taking a half day off could have been one of the options how to make sure you are available for the verification call.
I will contact the casino to see if I can help.
We would like to invite Bet Andreas Casino to join the conversation.
Dear Bet Andreas Casino,
I understand that the player missed the scheduled verification calls on two occasions; however, it seems they had valid reasons for this. Would it be possible to make one last attempt to allow the player to complete the video verification at a specific time? This would demonstrate your commitment to user friendliness and customer satisfaction.
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