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On Nov. 24 Try removing 19382.02. For this I already had my account successfully verified according to the email they sent me.

I tried to withdraw and they asked me to request it with the card I deposited. A credit card.

Request again the withdrawal to the card they mentioned on November 30 of the current year.

It is worth mentioning that the casino returned the balance to my casino account and I played it and I made my withdrawal for 18,067.71 Mexican pesos

I have sent some emails since the 5 business days have passed and they only tell me that they are going to contact me that they are investigating it.

El 24 de nov. Intente retirar 19382.02. Para esto ya tenia mi cuenta verificada exitosamente segun el correo q ellos me mandaron.

Intente retirar y me pidieron que lo solicitara con la tarjeta q deposite. Un tarheta de credito.

Solicite nuevamente el retiro a la tarjeta q ellos mencionaron el dia 30 de noviembre del año en curso.

Cabe mencionar que el casino me regreso el saldo a la cuenta de casino y le jugué y mi retiro lo hice por 18,067.71 pesos mexicanos

E enviado algunos correos ya que paso los 5 dias habiles y solo me dicen q ellos se van a comunicar conmigo q lo estan investigando.

Dear Sandracont74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello.

Today marks 28 calendar days.

And yes. My account was already verified long before I requested this withdrawal. Since in the past I had tried to make this same withdrawal. But I had put a savings card and with the card I charged it was credit, so I had to make the withdrawal again with the credit card.

After a while, the money was returned to my casino account and I had to request the withdrawal again.

So, from the last time I requested the withdrawal, it has been 28 calendar days

Hola.

Hoy se cumplen 28 dias naturales.

Y si. Mi cuenta ya fue verificada desde mucho antes que solicitara este retiro. Ya que en el pasado habia intentado hacer este mismos retiro. Pero habia puesto una tarjeta de ahorro y con la tarjeta q cargué era de credito, asi que tuve q hacer el retiro nuevamente con la tarjeta de credito.

Despyes de un tiempo, me regresaron el dinero a mi cuenta de casino y tuve que solicitsr nuevamente el retiro.

Asi que de la ultima vez q solicite el retiro ya van 28 dias naturales

Thank you very much, Sandracont74, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Sandracont74,

I’m sorry to hear about the situation. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Bet O Bet Casino to join this conversation and participate in the resolution of Sandracont74’s complaint.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello good morning .

Just to inform you that there is already a deposit that was requested for 4300

Only one withdrawal requested on January 5 of this year for 2,500 Mexican pesos that was requested from a credit card was pending.

It is worth mentioning that I sent an email and they responded immediately. And they tell me that withdrawals to credit cards take longer and are 7 days without counting Saturday and Sunday. But it was requested on January 5

Thank you

Hola buen dia .

Solo para informarle que ya quedo un deposito que se solicitó.por 4300

Solo quedo pendiente un retiro solicitado el 5 de enero de este año por 2500 pesos mexicanos que se solicitó a una tarjeta de credito.

Cabe.mencionar que mande un correo y me respondieron inmediatamente. Y me dicen que los retiros a tarjetas de creditos se tarda mas y son 7 dias sin contar sabado y domingo. Pero se solicitó el dia 5 de enero

Muchas gracias

Dear Sandracont74,

Please be informed that we managed to get in touch with the casino representative and we are currently waiting for them to provide a statement on your case. Thus I'm extending the timer by 7 days.

In the meantime, could you please give us an update? Do I understand correctly that you have requested a withdrawal of a portion of your winnings and it’s currently in a ‘Pending’ state?

Hello good morning.

Let me explain: initially I wanted to withdraw 19,382 Mexican pesos. Since it took a long time, someone recommended that I make small withdrawals, and I did so, so I requested a withdrawal for 4,300 and, apart from that, I wanted to play and thinking that they would no longer return it to me. I played them and I was losing. In the end I requested the other withdrawal of 2300. And I just realized that they already deposited it to me. And that because I check and check my bank. And since they returned those 2300 to me in 3 parts, I didn't know whose those 3 deposits were until it occurred to me to add them. And neither an email nor anything they sent. Finally case solved.

Thank you very much for the pressure you put

Hola buen dia.

Explico: inicialmente yo quise retitar 19,382 pesos mexicanos. Como tardaba mucho alguien me recomendó que hiciera en retiros pequeños, y asi lo hice, asi que solicité um retiro por 4300 y aparte me ganó el qierer jugar y pensando en que ya no me los regresarían. Los jugue y fui perdiendo. Al final solicité el otro retiro de 2300. Y me acabo de dar cuenta que ya me los depositaron. Y eso porque cheque y cheque mi banco.y como me los regresaron en 3 partes esos 2300 pues no sabia de quien eran esas 3 depositos asta que se me ocurrio sumar. Y ni un correo ni nada mr mandaron. En fin caso resuelto.

Les agradezco mucho la presión que hicieron

Thank you, Sandracont74, for the update. Unfortunately, the casino representative stopped responding.

Before we close the case, could you please advise if I do understand correctly that in the end, the Mex$2,300 withdrawal was successfully processed and credited to your bank account? Were there any other successful withdrawals besides that one? Furthermore, could you please confirm that the matter can be considered to be resolved?

Thank you in advance for your reply.

Dear Sandracont74,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, based on the information that has been provided, we will mark your complaint as ‘Resolved’.

Dear all,

Since based on the last update from the player we believe that the issue has been successfully resolved, we will now close this complaint as ‘Resolved’ in our system. The disputed amount has been adjusted to Mex$2,300.

Thank you, Sandracont74, for using the Casino Guru complaint resolution center. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru