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There's a problem with payment again! I made a complaint in the summer that the payment was rejected and accused of a duplicate account, but in the end they requested additional verification and withdrew the funds. Now again, I made a deposit under the bonus, played it back in full, and they again reject the payment and also accuse me of a duplicate account

Dear streeenger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you personally created only one account at this casino? If yes, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Do I understand correctly that the casino allowed you to continue using your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

now I turned to the chat, I ask why, they write to me that your ip coincided with a banned account, I answer, I use a vpn, of course something may intersect there showed a screen that the VPN is enabled, offered any checks, video communication and they don't care!

I created an account personally, there were no duplicates, I use VPN to access the casino site, since I can’t get into it otherwise, after the last check there was a message that the account was verified and opened

Я создавал лично учетную запись, никаких дублей не было, я использую впн для доступа на сай казино, так как по другому не могу на него попасть, после прошлой проверки было сообщение что аккаунт верифицирован и открыт

The issue was resolved, I went to my account once again, saw that a withdrawal was available, the money was withdrawn. I received no messages from them, just unblocked the output

Dear streeenger,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru