bet365 Casino DK - Spillerens konto er blevet lukket.

I have created an account with bet365 but they have thrown me out, locked my account and said I can never get one with them.

they will not say why! 'Management's decision' - it's huge discrimination and so for no reason!

Jeg har oprettet en konto hos bet365, men de har smidt mig ud, låst min konto og sagt at jeg aldrig kan få en hos dem.

de vil ikke sige hvorfor! ‘Ledelsens beslutning’ - det er kæmpe forskelsbehandling og så uden grund!

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://help.bet365.dk/en/terms-and-conditions:

4. Suspension and Closure

4.1 If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to bet365, and your account will not be closed until the relevant amount owed to bet365 is paid in full.

4.2 bet365 reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, bet365 shall be entitled to close or suspend your account if:

(a) you become bankrupt;

(b) bet365 considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;

(c) bet365 considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of bet365 or any of its customers or if your account is being used for the benefit of a third party;

(d) bet365 is requested to do so by the police, any regulatory authority or court; or

(e) bet365 considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur.

4.3 If bet365 closes or suspends your account for any of the reasons referred to in (a) to (e) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by bet365 (together "Claims") arising therefrom and shall indemnify and hold bet365 harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above, bet365 shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments)."

Please understand that casino has right to close or suspend player’s account under Management discretion. Could you please advise if you have deposited any funds into your account and played them, or your account has been blocked straight after registering? Looking forward to hearing from you.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.