Hej Peter
Hele min saldo, jeg anmodede om, da jeg lukkede min konto, var $2590.
Det er siden blevet afvist, da jeg fik at vide, at det var mere end min daglige grænse. Jeg modtog denne e-mail af en kvinde kaldet Erika, KYC og betalingschef.
Jeg har siden været frem og tilbage med hende, og hun bekræftede over for mig, at fordi jeg kun har indbetalt $120, er det kun $300 pr. udbetaling og op til $1200 pr. måned.
Jeg anmodede om en ny hævning på $300 den 24. januar, og jeg modtog en e-mail fra Erika om, at min hævning vil blive behandlet i går, og den afventer stadig på min konto
Jeg fik også at vide, da jeg har lukket min konto, og jeg ikke er i stand til at foretage en indbetaling, at efter 30 dage nulstilles min grænse, og den vil være $0 pr. udbetaling, så BetCoco gør det dybest set umuligt for mig at hæve mine penge.
Så de siger dybest set, at jeg skal genåbne min konto og indbetale flere penge, så min grænse stiger. Jeg vil ikke genåbne min konto, jeg vil bare have hele min saldo udbetalt til mig, og så vil jeg aldrig bruge dem igen.
Jeg håber i kan hjælpe mig med min situation
Tak på forhånd
Hello Peter
My whole balance i requested when i closed my account was $2590.
That has since been rejected as i was told it was more than my daily limit i received this email by a woman called Erika the KYC and payments manager.
I have since been back and forth with her and she confirmed to me that because i have only deposited $120 it is only $300 per withdrawal and upto $1200 per month.
I requested a new withdrawal of $300 on the 24th of january and i received an email from Erika that my withdrawal will be processed yesterday and it is still pending on my account
Also i was also told as i have closed my account and i am unable to make a deposit that after 30 days my limit resets and it will be $0 per withdrawal so BetCoco are basically making it impossible for me to withdraw my money.
So they are basically saying i have to re-open my account and deposit more money so that my limit does increase i dont want to re-open my account i just want my whole balance paid to me and then i will never use them again.
I hope you can help me with my situation
Thankyou in advance
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