The player from Singapore had had their BetFury account blocked immediately after they attempted a withdrawal of funds to Metamask. Representatives had claimed multiple BetFury accounts were detected which led to the ban, a violation the player had been unaware of. Upon our intervention, the player had confirmed that his main BetFury account was then active and unbanned. He had been informed by a BetFury representative that he could only use one account. The player had confirmed his issue was successfully resolved, thus we had closed the complaint as resolved.
Spilleren fra Singapore havde fået spærret deres BetFury-konto umiddelbart efter, at de forsøgte at hæve penge til Metamask. Repræsentanter havde hævdet, at flere BetFury-konti blev opdaget, hvilket førte til forbuddet, en overtrædelse spilleren ikke havde været klar over. Efter vores indgriben havde spilleren bekræftet, at hans primære BetFury-konto derefter var aktiv og ikke forbudt. Han var blevet informeret af en BetFury-repræsentant om, at han kun kunne bruge én konto. Spilleren havde bekræftet, at hans problem var løst, og vi havde derfor lukket klagen som løst.
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