Hej,
Nej, jeg har ikke foretaget en vellykket tilbagetrækning før.
Nej, min seneste tilbagetrækning blev annulleret i går. Dette er den 8. tilbagetrækning, der er blevet annulleret uden grund. Ingen fejlmeddelelse, ingen e-mail eller årsag til, hvorfor de er annulleret.
Nej, jeg oprettede en konto og modtog en bonus, som jeg mistede. Jeg lavede derefter en 2. indbetaling på $88, som ikke havde nogen bonus tilknyttet. Dette indskud var hvor gevinsterne kom fra. Under min bonussektion står der også "ingen aktiv bonus"
Den eneste kommunikation fra deres ende var i de originale dokumenter. jeg sendte som læste følgende. De bekræftede, at min konto er verificeret, men sagde, at der er et problem med de oplysninger, jeg giver, men jeg giver ingen detaljer for tilbagetrækning. Interac E-overførsel sender simpelthen penge til den registrerede e-mailadresse, så udbetaling er så simpelt som at indtaste beløbet og trykke på udbetaling. Min registrerede e-mailadresse er korrekt, da de har sendt mig en e-mail under registrering og bekræftelse. Jeg har fulgt op flere gange, men får intet svar. Jeg prøvede live chat, men deres løsning var at indbetale flere penge ved hjælp af en anden metode, som jeg ikke var villig til at gøre.
"Ante (Betinia)
30. juli 2024, 20:52 EEST
Kære Samantha,
Tak, fordi du kontaktede vores kundesupportteam.
Jeg har tjekket din konto, og jeg kan se, at du er verificeret, og du har problemer med udbetaling, efter hvad jeg kan se, at der er nogle problemer med de oplysninger, du angiver for udbetaling. Kan du fortælle mig, hvilken udbetalingsmetode du bruger til udbetaling, og modtager du også en fejlmeddelelse tilbage?
Hvis du har yderligere spørgsmål, så tøv ikke med at kontakte os via e-mail support@betinia.com eller via Live Chat.
Brug et øjeblik på at bedømme vores tjenester [ Her ]
Bedste ønsker,
Kundeservice"
Hello,
No I have not made a successful withdrawal before.
No, my most recent withdrawal was cancelled yesterday. This is the 8th withdrawal that has been cancelled without reason. No error message, no email or reason posted for why they are cancelled.
No, i created an account and received a bonus which i lost. I then made a 2nd deposit for $88 which had no bonus attached to it. This deposit was where winnings came from. Under my bonus section it also states "no active bonus"
The only communication from their end was in the original docs. i sent which read the following. They confirmed my account is verified, but said there is an issue with the details I am providing however, I do not provide any details for withdrawal. Interac E transfer simply sends funds to the registered email address so withdrawing is as simple as entering the amount and hitting withdrawal. My registered email address is correct as they have emailed me during registration and verification. I have followed up several times but receive no response. I did try live chat but their solution was to deposit more money using a 2nd method which i was not willing to do.
"Ante (Betinia)
30 Jul 2024, 20:52 EEST
Dear Samantha,
Thank you for contacting our Customer Support Team.
I have checked your account and I can see that you are verified and you are having problems with withdrawal, from what I can see that there is some issues with the details you are providing for withdrawal. Could you please tell me which withdrawal method are you using for withdrawal and also do you receive any error message back?
If you have any additional questions, please, do not hesitate to contact us via email support@betinia.com or via Live Chat.
Take a moment to rate our services [Here]
Best Wishes,
Customer service"
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