Betmaster Casino - Spillerens klager over den samlede casinooplevelse.

This casino is not serious at all, first of all the Italians can play by registering with just the email, I tested it by paying a lot and I did NOT win over 500 euros, at the withdrawal request they make you wait a week before seeing the money into the account and the slots get stuck constantly. For the withdrawal they do not ask for any additional documents and here comes the fun part, I played without a name by paying more than 6000 euros and at the time of the withdrawal they send you the payment as a reversal on the card as if nothing had happened. Here it borders on illegality. for this reason I request that all the money which amounts to more than 5000 euros be reversed.

Questo casino non è per niente serio, prima di tutto gli italiani possono giocare registrandosi con la sola mail, io l'ho testato versando parecchio e NON ho vinto oltre i 500 euro, alla richiesta di prelievo ti fanno attendere una settimana prima di vedere i soldi sul conto e le slot si bloccano in continuazione. Per il prelievo non chiedono nessun documento aggiuntivo e qui arriva il bello, io ho giocato senza nome versando più di 6000 euro ed al momento del prelievo ti mandano il pagamento come storno sulla carta come se nulla fosse. Qui si sconfina nell'illegalità. per questo richiedo che mi vengano stornati tutti i soldi che ammontano a più di 5000 euro.

Dear Walter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that Betmaster Casino is marked as "anonymous casino" which means that no personal details are needed to register or to withdraw funds. This is considered by many players as advantage and not a dishonest activity.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have successfully withdrawn your requested winnings? On what grounds do you request your deposits to be refunded?

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hi, I confirm that the withdrawal was successful, but I had a lot of mistakes with the slots, making me lose a lot of money in the 2 months of activity and when I told them they tried to fix the problem and now it hardly happens anymore. The problem is that the payouts are strangely almost identical, I'll give you an example, deposit and win € 120 then nothing more and this has happened many times or towards and I don't win anything. In short, to me that the win always stops at the same amount makes you doubt a lot. Besides, I thought I was playing on an aams site because I was using the connection without vpn, then one day the slots don't open and I ask for information and they tell me to use vpn, I understood them that I was playing on a non aams site. I only have one screen with the error. I asked today to close the account.

Ciao confermo che il prelievo è andato a buon fine, però ho avuto molti disguidi con le slot facendomi perdere parecchi soldi nei 2 mesi di attività e quando gliel'ho fatto presente hanno cercato di sistemare il problema ed ora non succede quasi più. Il problema è che le vincite stranamente sono pressoché identiche, ti faccio un esempio, deposito e vinco 120€ poi più nulla e questo è successo tantissime volte oppure verso e non vinco nulla. Insomma a me che la vincita si fermi sempre allo stesso importo fa dubitare parecchio. Oltretutto credevo di giocare su un sito aams perché utilizzavo la connessione senza vpn, poi un giorno non si aprono le slot e chiedo informazioni e loro mi dicono di usare la vpn , li ho capito che stavo giocando su un sito non aams. Ho solo uno screen con l'errore. Io oggi ho chiesto la chiusura del conto.

Thank you very much for your reply. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

If you cannot do anything because it is not part of the risk cases, I have nothing else to add. To me it does not seem legal to pay the winnings with a reversal, much less see constant blocks on slots and not even that from Italy you can play without vpn anyway ok, thanks all the same.

Se non potete fare nulla perché non rientra nei casi a rischio io non ho altro da aggiungere. A me non sembra legale pagare la vincita con uno storno, ne tanto meno vedere costanti blocchi sulle slot e neppure che dall Italia si possa giocare senza vpn comunque ok, grazie lo stesso.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.