Kære Stefan,
Bare for at informere dig om, at klagen er sendt, og dette er indholdet af klagen.
Tak for din støtte!
Kære Gaming Curacao,
Jeg har en klage over Betmaster.bet bookmakeren vedrørende uretfærdig kontoblokering og udbetaling af gevinster.
Jeg tror på, at der er mange uregelmæssigheder i denne bookmaker, så jeg vil fortælle dig alt.
Til at begynde med nægtede Betmaster at give mig beviser og en konkret grund til at min konto blev blokeret, hver henvendelse jeg lavede blev besvaret med en kopi af de regler jeg brød og at de ikke ville diskutere det, jeg har ret til konkret bevis, ikke kun den regel, jeg brød.
Betmaster begyndte først at svare, efter at jeg havde indgivet en klage på Casino-guru-siden, men de har stadig ikke givet mig beviser. Betmaster svarede Casino Guru, at der er en 2 år gammel konto med mine detaljer, og det er grunden til mit forbud.
Jeg tror, at selve det faktum, at Betmaster tillader registrering af flere konti med samme information uden at advare spilleren, er en overtrædelse af reglerne, der er mange bookmakere med lignende navne, og det er ganske normalt, at spilleren bliver forvirret og derefter får en advarsel om, at registrering med duplikatoplysninger slet ikke er mulig, og der er intet problem. I betragtning af, at der ikke var noget aktivt på den konto i to år, mener jeg, at jeg ikke fik nogen ulovlig fordel, og at Betmaster ikke havde ret til at tage mine ærligt tjente penge.
Her vil jeg skrive dig begivenhedsforløbet:
07.10.2023. Jeg åbnede en konto og indsatte €227, jeg tog bonussen på den 1. indbetaling og modtog yderligere €227. Her er det MEGET VIGTIGT, at jeg tabte alle de penge, og kontoen faldt til €0, og bonussen på den første indbetaling blev suspenderet. Jeg siger dette, fordi jeg på en eller anden måde kunne forstå, at jeg tjente på den bonus, så jeg er blokeret, fordi spilleren kun kan bruge den bonus én gang, men jeg tjente ikke der. Hvis Betmaster var en ærlig bookmaker, og jeg fik en advarsel for den gamle konto, ville jeg aldrig have betalt pengene, og det faktum, at der ikke var nogen aktivitet på den konto i 2 år, betyder, at jeg virkelig har glemt det.
20.10.2023. Jeg så at Betmaster har en genindlæsningsbonus kaldet weekendbonussen, som er tilgængelig hver fredag og alle kan bruge den, dette er også MEGET VIGTIGT, fordi genindlæsningsbonussen er tilgængelig for alle hver fredag. Dette beviser, at jeg ikke havde en fordel, fordi jeg brugte en nyoprettet konto. Jeg indsatte €150 og modtog yderligere €150, denne gang lykkedes det mig at opfylde bonusbetingelserne, og i alt omkring €300 blev overført til min hovedkonto. Jeg fortsatte med at satse uden bonussen og vandt omkring €560. En anden dårlig praksis fra Betmaster er, at de bad mig om at foretage en ny betaling via min Skrill-konto, så de kunne betale mig til Skrill. Min konto blev pludselig blokeret uden nogen meddelelse.
På grund af mange sikkerhedsfejl fra Betmasters side, på grund af det faktum, at jeg ikke opnåede selv den mindste ulovlige fordel ved væddemål, overvejer og beder jeg dig overveje min appel og tillade mig at udbetale det ærligt vundne beløb. Det er ærgerligt, at hvis jeg ikke havde kontaktet Casino Guru, ville jeg ikke have fundet ud af det, og Betmaster gav mig heller ikke mulighed for at klage til dig, og de gav mig heller ikke konkrete beviser, hvilket er endnu værre.
Dear Stefan,
Just to inform you that the complaint was sent and this is the content of the complaint.
Thank you for your support!
Dear Gaming Curacao,
I have a complaint against the Betmaster.bet bookmaker regarding unfair account blocking and payout of winnings.
I believe that there are a lot of irregularities in this bookmaker, so I will tell you everything.
To begin with, Betmaster refused to give me evidence and a concrete reason why my account was blocked, every inquiry I made was answered with a copy of the rules I broke and that they would not discuss it, I have the right to concrete proof, not just the rule I broke.
Betmaster started responding only after I filed a complaint on the Casino guru site, but they still haven't provided me with evidence. Betmaster replied to Casino Guru that there is a 2 year old account with my details and that is the reason for my ban.
I think that the very fact that Betmaster allows the registration of multiple accounts with the same information without warning the player is a violation of the rules, there are many bookmakers with similar names and it is quite normal for the player to get confused and then get a warning that registration with duplicate information is not possible at all and there is no problem. Considering that there was nothing active on that account for two years, I believe that I did not gain any illegal benefit and that Betmaster had no right to take my honestly earned money.
Here I will write you the course of events:
07.10.2023. I opened an account and deposited €227, I took the bonus on the 1st deposit and received another €227. Here it is VERY IMPORTANT that I lost all that money and the account dropped to €0 and the bonus on the first deposit was suspended. I'm saying this because somehow I could understand that I earned from that bonus, so I'm blocked because the player can only use that bonus once, but I didn't earn there. If Betmaster was an honest bookmaker and I got a warning for the old account I would never have paid the money, and the fact that there was no activity on that account for 2 years means that I really forgot about it.
20.10.2023. I saw that Betmaster has a reload bonus called the weekend bonus which is available every Friday and anyone can use it, this is also VERY IMPORTANT because the reload bonus is available to everyone every Friday. This proves that I did not have an advantage because I was using a newly created account. I deposited €150 and received another €150, this time I managed to fulfill the bonus conditions and a total of around €300 was transferred to my main account. I continued to bet without the bonus and won around €560. Another bad practice by Betmaster is that they asked me to make a new payment through my Skrill account so they could pay me to Skrill.My account was suddenly blocked without any notification.
Due to a lot of security failures on the part of Betmaster, due to the fact that I did not gain even the slightest illegal advantage in betting, I consider and ask you to consider my appeal and allow me to pay out the honestly won amount. It's unfortunate that if I hadn't contacted Casino Guru I wouldn't have found out, nor did Betmaster offer me the opportunity to complain to you, nor did they give me concrete evidence, which is even worse.
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