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This casino is unfair and does not respect the final result of competitions. They annulled a won bet of mine claiming bizarre, different things. They don't want to pay me the amount I won, even though all the official bodies show that I won the bet. They keep claiming to me that the casino can cancel any bet they want, but if they do that to not pay the winner without any justification, then it's not a fair house to play.

Esse cassino é injusto e não respeita o resultado final das competições. Eles anularam uma aposta ganha minha alegando coisas bizarras, diferentes. Não querem me pagar o valor que ganhei, mesmo em todos os orgãos oficiais mostrarem que eu acertei a aposta. Ficam alegando a mim que o cassino pode cancelar a aposta que quiser, mas se fizerem isso para não pagar quem ganha sem justificativa nenhuma, então não é uma casa justa para se jogar.

Dear Marcinpedromau,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

I just sent an email with house communications.

Acabei de enviar um email com as comunicações da casa.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick