Kære giuseppeedmonton,
Jeg er glad for, at du endelig har modtaget dine gevinster. Jeg forstår fuldt ud, at din brugeroplevelse med situationen langt fra er ideel, men dette var ikke rigtig forårsaget af casinoet. Der var nogle tekniske problemer på betalingsudbydersiden, og desværre kunne casino-teamet ikke rigtig påvirke så meget. BetOn Red er et internationalt casino, så variationen og tilgængeligheden af betalingsmetoder administreres ikke udelukkende af casinoet, og de skal bruge 3. parts betalingsudbydere. Flere faktorer, såsom licensmyndigheden, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse på dette. Så selvom nogle betalingsmetoder normalt er meget hurtige, kan det nogle gange tage meget længere tid for betalingen at blive behandlet på grund af nogle uventede problemer, og dette er ikke altid i "kasinoets hænder".
Jeg stoler på, at du vil være enig med mig i, at det vigtigste er, at du har modtaget dine gevinster nu.
Kære BetOnRed Team,
Selvom jeg forstår, at betalingsudbyderens tekniske problem var uden for din kontrol, er det muligt at udvide en goodwill-gest til spilleren i form af en engangsbonus, såsom gratis spins, for at kompensere for ulejligheden?
Dear giuseppeedmonton,
I'm glad you have finally received your winnings. I fully understand that your user experience with the situation is far from ideal, however, this was not really caused by the casino. There were some technical issues on the payment provider side, and sadly, the casino team could not really influence this much. BetOn Red is an international casino, so the variety and accessibility of payment methods are not managed exclusively by the casino, and they have to use 3rd party payment providers. Several factors, such as the licensing authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence on this. So although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed because of some unexpected issues, and this is not always in the "casino's hands."
I trust you will agree with me that the main thing is that you have received your winnings now.
Dear BetOnRed Team,
While I comprehend that the payment provider's technical issue was beyond your control, is it possible to extend a goodwill gesture to the player in the form of a one-time bonus, such as free spins, to compensate for the inconvenience caused?
Redigeret af en Casino Guru admin
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