Jeg tilmeldte mig dette casino i 2023. Jeg spillede med dem i et par måneder, hver gang casinoet tilbød mig særlige indbetalingsbonustilbud enten via chat eller via e-mail (jeg har stadig registrering af dem via e-mail)
Jeg vandt til sidst lidt over 3000$ og fik min konto verificeret efter at have sendt dem alle de dokumenter, de bad mig om. Udbetalingen blev betalt.
Jeg fortsatte med at spille med dem, hver gang jeg brugte de tilbud, de gav mig, indtil jeg til sidst slog det store med en gevinst på næsten 20000$. Gevinsten på kasinoet blev vundet under mit spil uden en bonussaldo. Jeg anmodede straks om det maksimale udbetalingsbeløb på det tidspunkt, som var 7500$. De betalte mig hævningen, og jeg ventede et par dage med at hæve yderligere 7500.
Det er her, tingene begynder at blive skæve. Kasinoet forsinkede min udbetaling og lukkede til sidst min konto og beholdt alle mine penge. De henviste mig til 2 vilkår, regel 3 på deres hjemmeside og regel 16. Ingen af disse gælder for mig. En af dem er mærket Multi Accounts - Casinoet har alle klar bekræftet mig, har mine kontoudtog, og jeg fortalte dem, at jeg spiller hjemmefra på min bærbare computer uden nogen andre. Term 16 er relateret til bonus - Hver bonus, som jeg spillede med, blev tilbudt mig af casinoet. De blev ved med at tilbyde bonusser, så jeg spillede med dem. For at gøre tingene værre, blev de penge, der var på min saldo, vundet med en ikke-bonussaldo.
Efter et par udvekslinger med casinoet sagde de dybest set, at deres beslutning var endelig, og at jeg ikke ville få nogen penge fra dem.
Kan du hjælpe mig
I signed up on this casino in 2023. I played with them for a few months, each time the casino was offering me special deposit bonus offers either by chat or by email (I still have record of the ones by email)
I eventually won a little over 3000$ and had my account verified after sending them all the documents they asked me for. The withdrawal was paid.
I continued playing with them, each time using the offers they were giving me until I eventually hit it big with a win of nearly 20000$. The win on the casino was won during my play without a bonus balance. I then Immediately requested the maximum withdrawable amount at the time which was 7500$. They paid me the withdrawal and I waited a few days to withdraw another 7500.
This is where things start to get sketchy. The casino delayed my withdrawal, and eventually closed my account down and kept all my money. They referred me to 2 terms, rule 3 on their website and rule 16. Neither of these apply to me. One of them is labelled Multi Accounts - The casino has all ready verified me, has my bank statements and I told them I play from home on my laptop with no one else. Term 16 is related to bonus - Every bonus that I played with was offered to me by the casino. They kept offering bonuses, so I played with them. To make matters worse, the money that was in my balance was won with a non bonus balance.
After a few exchanges with the casino, they basically said their decision was final and that I would not get any money from them.
Can you help me
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