Hej
jeg indsatte 120 euro hos betroom24 for weekendens 50 procent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
Efter vellykket implementering var jeg i stand til at ansøge om en udbetaling på 1950 euro. Så modtog jeg en e-mail om, at mine gevinster var blevet annulleret, og mit indskud blev krediteret tilbage til min konto. med følgende årsag:
Kære Jörg,
vi skriver til dig vedrørende dine seneste anmodninger om udbetaling.
Bemærk venligst, at efter at have tjekket dit seneste gameplay, har vi konkluderet, at dit spilmønster ikke falder ind under en kategori af ægte rekreationsspillere, derfor er vi nødt til at handle i overensstemmelse med vores bonusvilkår og -betingelser.
Vi har bemærket, at du for det meste har gjort krav på vores matchende bonusser og knap har satset dit eneste umatchede indskud, hvilket bestemt ikke er i vores ægte rekreative spilleres natur.
Bonusvilkår og -betingelser anvendt på din konto:
10.1.11 Bonusser tilbudt af Betroom24 er kun beregnet til ægte rekreative spillere. Betroom24 forbeholder sig retten til efter eget skøn uden yderligere forklaringer at undersøge, annullere, suspendere, låse enhver konto, hvis bonusbrug kun mistænkes for ikke at blive brugt på en ægte rekreativ måde. I dette tilfælde vil alle bonusser og efterfølgende spilleaktivitet og gevinster blive tilbagekaldt og annulleret, og indbetalingen returneres.
10.1.16 Betroom24 forbeholder sig retten til at udelukke enhver deltagelse fra kampagnen og/eller ændre kampagnen (inklusive annullering), hvis Betroom24 mener, at kampagnen bliver misbrugt. Desuden betragter "vi" Betroom24 at kræve bonusser uden nogen anden ren indbetaling (dvs. indbetaling, der ikke matches med nogen bonus) som uregelmæssigt spil (bonusmisbrug) for at drage fordel af bonusser. Derudover, om spilleren på et givet tidspunkt har mere end 30 % af sine indskud matchet til bonusser (eksklusive 10.2., 10.3.) har vi ret til at konfiskere eventuelle gevinster genereret af bonusser til enhver tid efter vores eget skøn. Overtrædelse af denne regel vil miste bonussen og eventuelle gevinster som følge af bonussen eller andre spil, der blev gennemført i den aktive bonusperiode.
Vi har besluttet at tilbagekalde din bonusberettigelse og trække dine gevinster tilbage ved hjælp af vores bonusser. Vi har efterladt dine første indskud på din saldo, intakt.
Du er ikke længere berettiget til at gøre krav på matchende bonusser fra nu af, men du kan stadig fortsætte med at spille på vores kasino med dine rene indskud. Hvis du fortsætter med at få vores matchende bonusser, bliver vi nødt til at lukke din konto permanent uden mulighed for at genåbne.
Tak for din forståelse.
Med venlig hilsen
Betroom24 Finans
hvis du mener, at jeg ikke er en rekreativ spiller, at jeg udnytter for mange bonusser eller at mit spilmønster ikke passer til dig, så skal du på forhånd udelukke mig fra bonusser.
Men at give mig en bonus og så ikke udbetale er rovdyr, fordi jeg aldrig havde en chance for at vinde noget, fordi gevinsten alligevel ville være blevet annulleret.
Så du lader mig indbetale for 50 procent reload bonus uge efter uge, hvis jeg ikke vinder noget godt, og hvis jeg vinder noget, skal du bare annullere gevinsten og udelukke spilleren fra bonussen.
Jeg anser denne praksis for at være underlig og ude af drift.
Da jeg ser mig selv 100 procent ret, besluttede jeg at skrive denne klage.
Jeg er allerede fuldt verificeret i dette casino.
havde ingen problemer indtil videre, og gevinster er altid blevet udbetalt tidligere.
Hi
i deposited 120 euros at betroom24 for the weekend 50 percent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
After successful implementation, I was able to apply for a payout of 1950 euros. Then I received an email that my winnings had been canceled and my deposit was credited back to my account. with the following reason:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in the nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and / or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover, "we" Betroom24 considers claiming bonuses without any other clean deposit (ie deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) We have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
if you think that I am not a recreational player, that I am taking advantage of too many bonuses or that my game pattern does not suit you, then you should exclude me from bonuses beforehand.
But to give me a bonus and then not to pay out is predatory because I never had a chance to win anything because the win would have been canceled anyway.
So you let me pay in for the 50 percent reload bonus week after week if I don't win anything great and if I win something just cancel the win and exclude the player from the bonus.
I consider this practice to be predatory and out of order.
Since I see myself 100 percent right, I decided to write this complaint.
I am already fully verified in this casino.
had no problems so far and winnings have always been paid out in the past.
hallo
ich habe bei betroom24 120 euro eingezahlt für den weekend 50 protzent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
nach erfolgreicher umsetzung konnte ich 1950 euro zur auszahlung beantragen.daraufhin erhielt ich eine email das mein gewinn storniert wurde und meine einzahlung zurück auf mein konto gebucht wurde. mit folgender begründung:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and/or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover "we" Betroom24 considers claiming bonuses without any other clean deposit (i.e. deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) we have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
wenn sie denken das ich kein freizeitspieler bin,ich zu viele bonusse in anspruch nehme bin oder ihnen mein spielmuster nicht passt dann sollen sie mich vorher von bonussen ausschliessen.
aber mir einen bonus zu geben und dann nicht auszuzahlen ist räuberisch da ich ja zu keinen zeitpunkt eine chanche hatte etwas zu gewinnen da der gewinn ja sowieso storniert geworden wäre.
so lässt man mich woche für woche für den 50 protzent reload bonus einzahlen wenn ich nix gewinne super und wenn ich etwas gewinne einfach den gewinn stornieren und den spieler von bonus ausschliessen.
ich halte diese praxis für räuberisch und nicht in ordnung.
da ich mich zu 100 protzent im recht sehe habe ich mich dazu entschlossen diese beschwerde zu verfassen.
ich bin bereits voll verifiziert in diesem casino.
hatte bisher keine probleme und gewinne wurden in der vergangenheit auch immer ausgezahlt.
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