The player from Ireland joined Betssen Casino and attempted his first withdrawal in April 2024. After providing KYC documents, the casino rejected his passport, stating it did not comply with their licensing regulations. Despite having Irish residency, the casino asked the player to withdraw his deposit and stated they would close his account, causing him to lose his winnings. The issue was resolved after the casino reconsidered their initial decision, allowing the player to successfully withdraw his winnings.
Spilleren fra Irland sluttede sig til Betssen Casino og forsøgte sin første tilbagetrækning i april 2024. Efter at have leveret KYC-dokumenter, afviste kasinoet hans pas, og sagde, at det ikke overholdt deres licensregler. På trods af at have irsk bopæl bad kasinoet spilleren om at hæve sit indskud og sagde, at de ville lukke hans konto, hvilket fik ham til at miste sine gevinster. Problemet blev løst, efter at kasinoet genovervejede deres oprindelige beslutning, hvilket gjorde det muligt for spilleren at hæve sine gevinster.
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