Hej nishchai,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med Betstarexchange Casino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Har du nogensinde modtaget nogen bonus fra casinoet tidligere? Hvornår har du sidst talt med kasinoet, og hvad handlede det om?
Bemærk venligst, at efter at jeg har tjekket casinobetingelserne, er der ikke en eneste omtale af nogen bonusser givet af casinoet, så hvis du ikke har modtaget nogen tidligere, vil du sandsynligvis heller aldrig modtage nogen i fremtiden.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello nishchai,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever receive any bonus from the casino in the past? When was the last time you spoke to the casino and what was it about?
Please note that after I've checked the casino terms, there is not a single mention about any bonuses given by the casino so if you did not receive any in the past, you will probably never receive any in the future as well.
Looking forward to your answer.
Regards,
Nick
Redigeret af en Casino Guru admin
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