Kære kasinoguru,
Vi anerkender spillerens kontoregistrering den 31. marts 2024. Som en del af vores Kend din kunde (KYC) og kontovalideringsproces, gennemførte vi et valideringsopkald for at bekræfte de angivne oplysninger.
Under valideringsopkaldene stødte vores repræsentanter på adskillige uoverensstemmelser og uoverensstemmelser, der gav anledning til bekymring om kontoens ægthed. Detaljerne for disse opkald er som følger:
1. Det første opkald blev besvaret af en anden, som hævdede, at spilleren ville vende hjem efter tre dage.
2. Det andet opkald blev også besvaret af en ukendt person, som oplyste, at SIM-kortet tilhørte en anden og ikke havde kendskab til kontoen.
3. Det tredje opkald blev modtaget af spilleren, som afbrød opkaldet efter at have lyttet til Bettilt.
4. Det fjerde opkald indeholdt en ændring i stemmen (2 personer svarede) under samtalen, og spilleren gav oplysninger om forskellige betalingsmetoder og kunne ikke huske deres tidligere spil.
I lyset af disse bekymringer vil vi gerne informere dig om, at spillerkontoen blev lukket på grund af manglende fuldførelse af valideringsprocessen. Vi har meddelt denne beslutning til spilleren via en registreret e-mail-adresse i henhold til vores standardprocedure.
Som nævnt i vores e-mail, er vi villige til at refundere indbetalingsbeløbet, men spilleren vil ikke være berettiget til at kræve nogen gevinster.
Bemærk venligst, at denne beslutning er endelig og bindende. Tak for din forståelse.
Med venlig hilsen,
Bettilt kasino
Dear Casino guru,
We acknowledge player's account registration on 31st March 2024. As part of our Know Your Customer (KYC) and account validation process, we conducted a validation call to verify the information provided.
During the validation calls, our representatives encountered several inconsistencies and discrepancies that raised concerns about the authenticity of the account. The details of these calls are as follows:
1. The first call was answered by someone else, who claimed that the player would be returning home after three days.
2. The second call was also picked up by an unknown person, who stated that the SIM card belonged to someone else and had no knowledge of the account.
3. The third call was received by the player, who disconnected the call after listening Bettilt.
4. The fourth call featured a change in voice (2 people gave reply) during the conversation, and the player provided different payment method information and failed to recall their previous game played.
In light of these concerns, we want to inform you that the player account was closed due to failure to complete the validation process. We have communicated this decision to the player via registered email address, as per our standard procedure.
As mentioned in our email, we are willing to refund the deposit amount, but the player will not be eligible to claim any winnings.
Please note that this decision is final and binding.Thank you for your understanding.
Best regards,
Bettilt Casino
Automatisk oversættelse:
