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I think the payout is limited to €50 and that I can only pay out 3 times a week is very questionable. In no other casino experienced something like that. If I deposit more then I could withdraw more says support.? What shoud that?

The terms and conditions state the following: The withdrawal amount can vary from 20 EUR to 2000 EUR depending on the AML procedures and other privacy rules and regulations, which must be strictly followed and respected.

I had €350 in my account, if you want to pay them out you can pay them out in 3 weeks.

Ich finde die Auszahlung bei mir auf 50€ begrenzt und das ich nur 3 mal in der Woche nur auszahlen kann sehr Fragwürdig. In keinem anderen Casino sowas erlebt. Wenn ich mehr einzahle dann könnte ich mehr auszahlen sagt der Support.? Was soll das?

In den Agbs steht folgendes: Der Auszahlungsbetrag kann von 20 EUR bis 2000 EUR variieren, abhängig von den AML-Verfahren und anderen Datenschutzregeln und -bestimmungen, die strikt befolgt und respektiert werden müssen.

Ich hatte 350€ auf dem Konto , wenn man die auszahlen will kann man 3 Wochen auszahlen.

Dear davidmikalo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found (here):

"A client can only make one withdraw a day,three withdrawals per week ( or in seven days time frame),not more than that. From the moment of the first withdraw it is necessary for 24 hours to pass in order for a player to be capable of asking for another withdraw. The withdraw amount may vary from 20 EUR to 2000 EUR, depending on the AML procedures and other privacy policy rules and regulations that have to be strictly followed and respected."

Have you received any partial winnings already? Which payment method you have opted for, please? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Yes I have already received money. It was 350€ in total which I now pay out piece by piece via Muchbetter. This is in the terms and conditions is known to me, but I have not yet experienced that you can pay out so little and only 3 days in a week this 350 €. Say you are 3 weeks busy to pay out 350 €. Now 200 € are still open, have today a payout again requested. If I could then finally pay out the full amount in 2 weeks, I will no longer play there. What's the point if you have to wait forever and 3 days. What happens if you want to pay out 2000€? Pay out 4 months? Thanks for your effort

Translated with www.DeepL.com/Translator (free version)

I fully agree, davidmikalo. Could you please advise how many days ago you've received previous payouts? Thank you very much.

I have only had one payout of 50€ so far. That is very fast. Only when I had now won 350€, I was puzzled that only max 50€ go. Say if you request a payout it comes on Muchbetter in about 1 hour rather earlier.

Now you can't even cash out at Muchbetter. There are problems says the support 😅

Thank you very much, davidmikalo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello davidmikalo,

I looked at your complaint and will do my best to help you. I would like to invite BetWorld247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I find the payout with me limited to 50€ and that I can only pay out 3 times a week only very questionable. In no other casino experienced something like this. If I deposit more then I could pay out more says the support? What is this? In addition, the withdrawal by Muchbetter no longer works for me is very strange. By bank transfer you also get no money, many have written at Gamblejoe.com. There are now still 200€ open which can not pay out. Because supposedly problems with Muchbetter.

Translated with www.DeepL.com/Translator (free version)

I was able to pay out 50€ via Muchbetter after a few days. 100€ still open, bank transfer doesn't work either. Blaming Muchbetter is again typical of the casino.

50€ konnte ich nach Tagen per Muchbetter auszahlen. 100€ noch offen, per Banküberweisung geht auch nichts. Die Schuld auf Muchbetter schieben ist wieder typisch für das casino.

As our team send to us, you didnt have request for bank transfer. Need to insert IBAn and SWIFT and thats, meanwhile muchbetter will with our team resolved your problem

Yes thanks I did it. Let's see how long it takes

Ja danke habe es geschafft. Mal sehen wie lange es dauert

The team is sended your request to the bank so tomorrow should be payed out

Dear davidmikalo,

let me know when you'll receive your winnings, please.

Yes thank you, I will of course

Bank has inform that is on users account money

So far there is nothing in the account.

The support team send to you email with transfer proof. Please check the email. Thank you

Yes I got that. I write here then when the money was booked on my account

With kind regards

Money is now in the account.

The case can be closed. Many thanks to Casino Guru and also to Betworld247 for the payout.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.